「The Staff was amazing and super helpful. Alfonso in the World Cafe was amazing and remebered our names and preferences from the first day we met. Luisa in the preferred club was super helpful with multiple requests we had and made us feel very welcome.」
「There was not much food options. We opted for A la Carta and we were advise that no reservation was required however when we reach at the restaurant they advise us that they now required reservation and was roll out the day after we checked in. They mentioned advise was sent but we didn't receive any notification on the app nor email」
「10/10 stay will be back for sure. A must stay for title lovers as turtles came up to hatch all over beach. Ac was amazing and view was good. Sargassum was high but that was all of the area and nothing they could do about It. Bar next door is so fun and cute with great food.」
「Surprisingly, the food and waiting staff was the best part of our experience. Everything else seemed to be a struggle. We were part of a bigger group and had to fight to get any restaurant reservation even when the hotel was not full. There was always plenty of room in the restaurants when we got to dinner.
Our assigned concierge was nowhere to be found. He never introduced to us in person. The day he was off, he left no one else to help us.
The property needs to be better kept. You can see the...
改變心意預訂可以免費取消的飯店
精挑細選搜尋全球約 100 萬間旅宿
