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"Overall Impression: A beautiful stay marked by exceptional dining experiences and a few service inconsistencies. Dining Excellence: Helios was the consistent star of our trip for breakfast (the chia seed pudding is a must-try) and dinner. A special shout-out to Chef Sabine and Manuel for making our anniversary dinner magical with personalized decorations. Entertainment: Chic Cabaret is a world-class experience. Sonia provided excellent service through a spectacular 7-course meal. The anniversary shout-out from the MC was a fantastic touch. Lunch buffet at La Hacienda and La Laguna were great. Leisure & Relaxation: The Zentropia Spa facilities (sauna/hot tub) were top-notch. We also thoroughly enjoyed the infinity pool and the Palladium Travel Club Bali beds for a more exclusive beach vibe. Standout Staff: Ricardo (Tentazione), Renner (Poseidon), Manuel (La Paisana), Ruben (Capricho) provided great service. Ramon (Butler): Efficiently handled our off-site logistics. Gustavo and Alexis(Butler): Onsite reservations/transport/services par excellence Room & Property Observations The Room: Generally good, though the AC runs quite cold. We initially noticed some cobwebs, but maintenance cleared them immediately. Shower Tip: We noticed water seeping onto the floor during showers; switching to the rainshower head seemed to resolve the pressure/splash issue."

"Room was good, a bit hot for me, they were accommodating and moved us rooms, and provided me with fans. The pools are amazing, lazy river was a blast with a drink in each hand. Food was absolutely amazing. Cool seeing the monkeys, cats, possums, etc. Second time going there in 18 years, wont wait half as long to go back, thanks for an amazing experience!"

"We stayed for the first time at the TRS Yucatan after upgrading from White Sands. The entire resort was absolutely beautiful. The staff were super friendly and kind and always there to help if you needed anything. The only slight negative was the steak at any of the restaurants including El Gaucho was really stringy and tough to chew even a New York strip. We did the bonfire dinner on the beach, which was an extra charge but absolutely worth it. A huge shout out to our butler Alexx he was super friendly and helpful with anything we needed. "

"Overall great experience "