Empire Hotel Group Randall's Island hotels

"It was in a great location to shop and find restaurants, and walk to the theaters. The staff were all nice. The bathroom was very tight/a large person would have trouble using the toilet as it is VERY close to the small sink. (My daughter kept splashing water, which resulted in a wet toilet seat)"

"Room was very clean. Staff were very friendly and helpful! Room service was very good and very quick. Overall our trip to the city was enhanced by staying here!"

"The staff at reception were very welcoming and were able to answer quick questions to help with our stay in NY. The breakfast options were top notch and delicious(Eggs, cereals, bacon, fruits, sausages, yogurt, waffles, raspberries etc.). Everything was laid out really nicely. I was especially q fam of the drink options from the coffee to swiss miss and the juices. Apple and Orange. The room was nice and cozy. I personally prefer carpeted floors for a hotel experience and it was nice and clean. The bed was soft and comfortable. The mini fridge in the room came in handy to store leftover food. There is also a microwave in the breakfast area that we used to warm up late night snacks. The only minor issue was that after taking a shower there was a slight build up of water outside of the glass. It seems the seal may not be fully doing its job. It wasnt alot but definitely noticeable. On checkout while waiting for our lyft driver we were given breakfast bags as we had an early checkout. That was a really nice touch. Kudos. All in all. My experience was excellent and I'd love to stay again."

"This is my 2nd stay here and Joey at the front desk was amazing! Check in was easy.. will definitely be back!!"

"Everything was great but elevators are horrible due to long waits at rush time. "

"Receptionists who checked me in, so friendly "

"The hotel is walking distance to a time square but not in the hussel and bussel of the city so it was perfect!"

"Staff were super friendly. "

"This is an old hotel but it was well maintained. Staff was very friendly. We are at the hotel the first night, at the diner. Food was yummy and prices were expected for NYC."