Starwood Capital Manhattan hotels

"The rooms were clean and they did housekeeping everyday. Staff was friendly."

"The staff did not go above and beyond and were sometimes rude. We also forgot a pair of headphones, and no one was willing to help us or even pick up the phone to assist in getting them back. Service was slow, and the hotel looks much better in photos than it does in reality. Overall, it felt like the staff didn’t want to be there."

"Great location about 3 blocks from 34th St/PennStation/MSG subway stop in Midtown. Walking distance to Times Sq and Theatre District- I liked that it was close to TS but you could get away from the crowds. Lots of coffee shops close by. Our room was small but that's typical for NYC hotels. The most impressive thing was how quiet the room was! I never heard any street noise or hall noise the entire time. You would never know you were in Midtown Manhattan! My only criticism was the air conditioner was loud- I don't love window units- but other than that, I would stay here again! The staff was friendly and helpful. "

"Comfy, good food, great shower"

"I had no problems here best treatment would come back here or stay with them anytime service was above normal and excellent very welcoming to all. "

"Clean room, friendly staff, can’t complain !"

"very bad service, treated us extremely bad when we first got there, told us expedia should’ve paid the extra 35 dollars a day but they didn’t so now we have to, one of the workers, an asian lady, refused to give us a room & said we’d have to wait until 3pm."

"The check in was fast and the staff was friendly and welcoming. Our room was dirty. The floor dirty. Bed sheets dirty. My husband called front desk twice and noone came to clean the room. He went downstairs to speak to the front desk and the supervisor was there and heard is complaint and immediately changed our room. The second room was clean. But we will never stay here the wait to get on the elevators are crazy long. You better off taking the stairs and the dining room for breakfast very crowded. "

"Staff was fantastic. Friendly, helpful, and professional. "