Empire Hotel Group Manhattan hotels

"The staff were really nice and festive. The hotel entrance and lobby had a very pleasant aroma. The room on the other hand could definitely use an upgrade and the cleanliness could have been much better, the bathroom especially with the tub holding water. But as a positive, the location was superb! We were right in the middle of everything! "

"Overall, the place is beautiful and the staff is friendly. I will say that there were a few things that didn’t go well. Our hotel phone wasn’t working for two days but staff was quick to tend to it. Our heater was also not working, the window would never fully shut all the way and cold air kept seeping through. I ended up getting sick on my trip and Im not sure if that’s what it was. Our mini fridge wasn’t really keeping things cold. It was a great hotel but our room specifically just had quite a few things wrong with it and considering how much we paid it should’ve been better. The restaurant, bar, and coffee shop were great. "

"Clean room and the staff cleaning were very helpful "

"Perfect location to enjoy theatre and New York. My single room was small but I expected that from the information provided- however it was comfortable, clean, safe, quiet and convenient for my needs. Easy check in. "

"The property is in need of upkeep and better cleaning standards. Small old towels. "

"Is a perfect stay, the staff is friendly, the rooms are clean and comfortable for the stay."

"Pros: Location in proximity to Times Square/Broadway can’t be beat. Rooms are exactly as advertised. Staff was really kind and helpful without being pushy. Also loved that it took an elevator ride to get to the lobby… Felt removed from street busyness! Cons: Couldn’t get room to cool or water to get hot. I’m middle aged and found the bed and pillows really awful and woke with headaches/back pain each of the three mornings. Staff offered extra blankets to make bed more plush, which was kind, but that wasn’t enough. "

"Great location. Clean environment! Would come back again!"

"When we finally got the keys to our room, it turned out the room was already occupied so we had to go back to the lobby and get a new room. We were in a rush to get to a dinner event so this turned out to be a real inconvenience. Never happened here before, so just hoping it’s a one off as we stay here somewhat often. "