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"It was a little bit lipstick on a pig-ish. Photos look nice but the actual rooms are pretty beat up. However check in and check out was a good experience and staff was very wonderful. "

"Our recent experience at The Wallace hotel was during our visit to see our daughter while she is in school. We searched for a place nearby her and The Wallace turned out to be an outstanding choice. The hotel impressed us with its cleanliness and the staff were consistently pleasant, making our stay even more enjoyable. The upgrades throughout the hotel gave it a modern and comfortable feel. The lounge was very comfortable, adding to the overall experience. It was truly a great place to stay, and we are returning the next time we visit. "

"We checked into the room and it smelt like here in we complained it came and cleaned it it’s still smelt then we went to another room less superior downsized we asked for a late checkout we went out came back to the room it was clean and then I was charged $200 either for an extra day and we want our refund "

"Great staff great hotel"

"This property is beautiful, and the room was thoughtfully designed with everything needed for a comfortable, luxurious stay. The valet and doorman were exceptionally kind and helpful, and it’s truly a dog-friendly hotel. The location is excellent, very safe and just minutes from Central Park in Columbus Circle, with everything you need within walking distance. The restaurant likely offers one of the best views in the area, and the food was outstanding. Service, however, was a bit slow, with longer wait times even for simple requests like water. That said, the staff remained warm and friendly throughout. I would highly recommend making a reservation at the restaurant. The gym was small and often quite busy. "

"Well equipped room .. it had everything we needed. There are a lot of light switches so it’s confusing at night to try to put them all out. AC is good but very noisy. The gym is open 24 hours and is one of the best hotel gyms I’ve used. "

"Wonderful cleaning and staff. Amenities in room a bit lacking--no water boiler except for the coffee-thing and no refrigerator, even tiny. It's not a joy to be given plastic cups instead of glasses. But this was my second stay and I will probably return."

"The location of this hotel is excellent for families. We went with our 7 and 9 year old children, really great location for natural history museum, Central Park, an excellent selection of shops and the subway at 72nd Street. We chose a suite with two double beds in the bedroom, separate lounge / kitchenette. The beds were both slightly smaller than doubles which was disappointing, although the room large itself. I would say this is a 3 star hotel (in UK terms) rather than 4. However, we did really enjoy the stay and would recommend."