92nd Street Y Tours

When checking in the front desk informed me that I had $42 to spend in room order including patronage at the restaurant on site. They did not mention that the spend doesn’t include or cannot apply to gratuity. I spent $40 on the entire bill at the restaurant and the hotel only took off the portion without the gratuity. The toilet was not flushing well and toward the end of my stay the water never stopped running so I had to call the front desk at 10pm. The elevator was not working but the technician appeared to not communicate to hotel guests by just standing there. I had to carry 3 bags and took a few steps down to another elevator.

Well located, nice rooms, couldn't fault the cleanliness. We never tried the free breakfast, mainly because the queue was always too big. However the issue this creates with elevators was irritating. We were on the 27th floor and between 7 akd 10am, one of the elevators is closed down to be used to take guests to the restaurant. This causes a lengthy wait to get around the hotel.