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"The staff was great and very helpful and accommodating. Highly reccomend!"

"The Fujiya Hotel is a historic gem in an unforgettable setting, with a staff that is extremely friendly, competent and professional. It’s a one-of-a-kind experience with a beautiful onsite onsen, and easy access to all the best that Hakone has to offer. Definitely one of my all-time favourite travel experiences!"

"I had a positive stay at this hotel. The staff were friendly and helpful. Upon arrival, even before the official check-in time, they kindly offered to store my luggage so I could begin sightseeing right away. They also provided a complimentary shuttle to the bus terminal, which was very convenient. It is an easy walk downhill from the bus station to the hotel, but carrying luggage back uphill can be a challenge—so the shuttle was much appreciated. The room itself was clean, quiet, and comfortable, with excellent shower water pressure. The spa facilities are a highlight, though each has its own character. The 6th-floor spa offers a beautiful view of the lake. It features a small outdoor warm bath (suitable for two) and a large indoor warm bath, but no sauna, steam bath, or cold plunge. The basement spa, on the other hand, is more extensive, with a large outdoor bath overlooking a stone waterfall, a spacious indoor warm bath, a cold plunge bath, and a sauna. The sauna was not operating during my early-morning visit at 6 a.m., though to be fair, this may have been due to the early hour. The traditional Japanese breakfast was excellent, and the dining room provided a gorgeous view of the lake and surrounding mountains, making for a memorable start to the day. Overall, this property offers great service, very good value, and an excellent location. I would gladly recommend it to other travelers."

"It was very clean and beautiful."

"Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together. "