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Hyatt Regency Hakone Resort and Spa

Photo gallery for Hyatt Regency Hakone Resort and Spa

Primary image
Indoor spa tub
Indoor spa tub
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Hyatt Regency Hakone Resort and Spa

Hyatt Regency Hakone Resort and Spa

4.5 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408

Explore the area

  • Popular LocationHakone Museum of Art9 min walk
  • Popular LocationHakone Gora Park10 min walk
  • Popular LocationMiyagino Hayakawa Breakwater Cherry Blossoms5 min drive

Choose dates to view prices

About this area

Hakone

Hyatt Regency Hakone Resort and Spa is located in Gora, a neighborhood in Hakone, and is near a train station. Hakone Gora Park and Hakone Kowakien Yunessun are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Sengokuhara Susuki Prairie. Don't miss out on a visit to Mishima Sky Walk.

What's nearby

  • Hakone Museum of Art - 9 min walk
  • Hakone Gora Park - 10 min walk
  • Hakone Kowakien Yunessun - 3 min drive
  • Hakone Geo Museum - 4 min drive
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 5 min drive

Getting around

  • Kowakidani Station - 4 min drive
  • Hakone Gora Station - 16 min walk
  • Narita Intl. Airport (NRT) - 126 min drive

Restaurants

  • Restaurants on site
  • Dining Room Western
  • Dining Room Sushi
  • Berce
  • Living Room

About this property

Hyatt Regency Hakone Resort and Spa

Luxury Hakone resort in Gora, near Hakone Gora Park
3 restaurants, a full-service spa, and a bar/lounge are available at this smoke-free resort. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include a spa tub, massage/treatment rooms, and conference space. All 80 rooms offer free WiFi and free wired Internet, plus DVD players and LCD TVs with satellite channels. Guests will also find refrigerators, minibars, and room service.
Hyatt Regency Hakone Resort and Spa offers 80 accommodations with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet, hair dryers, and toothbrushes and toothpaste.

This Hakone resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and blackout drapes/curtains. Microwaves, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Izumi Spa has 8 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Free roundtrip train station shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:00 AM: JPY 4181 per person
  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Designer stores
  • Full-service spa
  • Hot springs
  • Spa tub

Family friendly

  • Children's dinnerware
  • DVD player
  • Free cribs/infant beds
  • Highchair
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese

Business services

  • Conference space (1141 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Indoor mineral hot springs (onsen)
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Electronic bidet
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Cable/satellite channels
  • DVD player
  • LCD TV

Food and drink

  • Microwave (on request)
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: JPY 4181 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 395 out of 548 reviews
5 - Excellent 72%
Rating 4 - Good. 126 out of 548 reviews
4 - Good 23%
Rating 3 - Okay. 18 out of 548 reviews
3 - Okay 3%
Rating 2 - Poor. 7 out of 548 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 548 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a relaxing stay, dinner at Japanese restaurant is excellent but I feel the breakfast buffet was better in the past. Perhaps it’s the quality of the bread.
Stayed 2 nights in Jan 2022

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

4/5 Good

Stayed 1 night in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, with caveats
Very good hotel, but « happy hour » in the lobby gets quickly crowded, ans staff struggles to keep up. Booking said inclusive of dinner and breakfast, but dinner was in addition for children. More transparent pricing would be appreciated. Overall very good hotel nevertheless.
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021