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Hyatt Regency Hakone Resort and Spa

Photo gallery for Hyatt Regency Hakone Resort and Spa

Featured Image
Indoor Spa Tub
Indoor Spa Tub
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Hyatt Regency Hakone Resort and Spa

Hyatt Regency Hakone Resort and Spa

4.5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408

Explore the area

  • Popular LocationHakone Gora Park10 min walk
  • Popular LocationHakone Kowakien Yunessun3 min drive
  • Popular LocationMiyagino Hayakawa Breakwater Cherry Blossoms5 min drive

Choose dates to view prices

About this area

Hakone

Hyatt Regency Hakone Resort and Spa is located in Gora, a neighborhood in Hakone, and is near a train station. Hakone Gora Park and Hakone Kowakien Yunessun are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Sengokuhara Susuki Prairie. Don't miss out on a visit to Mishima Sky Walk.
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Map

What's nearby

  • Hakone Gora Park - 10 min walk
  • Hakone Kowakien Yunessun - 3 min drive
  • Hakone Open Air Museum - 3 min drive
  • Pola Museum of Art - 4 min drive
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 5 min drive

Getting around

  • Kowakidani Station - 4 min drive
  • Hakone Gora Station - 16 min walk
  • Narita Intl. Airport (NRT) - 126 min drive

Restaurants

  • Dining Room Western – Restaurant offering French cuisine. Serves breakfast, lunch, and dinner. Reservations required.
  • Dining Room Sushi – Sushi bar offering sushi. Serves dinner. Reservations required.
  • Berce – Serves dinner. Reservations required.
  • Living Room – Serves light fare daily, happy hour available.

About this property

Hyatt Regency Hakone Resort and Spa

Luxury Hakone resort in Gora, near Hakone Gora Park
3 restaurants, a full-service spa, and a bar/lounge are available at this smoke-free resort. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include a spa tub, massage/treatment rooms, and conference space. All 80 rooms offer free WiFi and free wired Internet, plus DVD players and LCD TVs with satellite channels. Guests will also find refrigerators, minibars, and room service.
Hyatt Regency Hakone Resort and Spa offers 80 accommodations with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet, and hair dryers.

This Hakone resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and blackout drapes/curtains. Microwaves, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Izumi Spa has 8 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Free roundtrip train station shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:00 AM: JPY 4181 per person
  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Designer stores
  • Full-service spa
  • Hot springs
  • Spa tub

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese

Business services

  • Conference space (1141 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Indoor mineral hot springs (onsen)
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Electronic bidet
  • Hair dryer
  • Towels

Entertainment

  • Cable/satellite channels
  • DVD player
  • LCD TV

Food and drink

  • Microwave (on request)
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Hakone
Hakone
Gora
Gora
Business friendly
Business friendly
4 star
4 star
Guest rating 4.5+
Guest rating 4.5+
Hotel resort
Hotel resort
Hot tub
Hot tub
Parking included
Parking included

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: JPY 4181 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 363 out of 507 reviews
5 - Excellent 72%
Rating 4 - Good. 119 out of 507 reviews
4 - Good 23%
Rating 3 - Okay. 16 out of 507 reviews
3 - Okay 3%
Rating 2 - Poor. 7 out of 507 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 507 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jesper
Truly one of the best hotel service experiences ever, and we have tried a lot. Staff was amazingly attentive, rooms very huge and well equipped. Highly remmondable.
Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff including check-in, waitress, bar, bar-hop, cleaners, greeters, all treated us as royalty...I been over 30 countries, none treated better than here, expertly transitioned from Japanese to English without hesitation showing fluent cognitive skills even though I spoke Japanese and English,
Stayed 1 night in Mar 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights in Tatami room with our baby. The room was spacious compared to other hotels in hakone, and very unique with collaboration of Western style and Japanese tradition, so easy to stay but enjoyable Japanese resort. We ordered " room dining" for two nights, and both are good quality and you can safely enjoy your meals. All the staffs are very friendly but polite, and well mannered so that we can stay very comfortably. If there's a chance to stay in Hakone, we'd definitely choose Hyatt and I strongly recommend to my friends.
Stayed 2 nights in Jan 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020