Find Hotel with a Concierge in Midtown, AZ

"The property is 35-40 years outdated. The carpet was scary, I told the kids to leave their shoes on. The door opens to an outside courtyard that can be accessed by anyone, no keycard needed. Not as big of an issue if the room door closed and would latch. The strike plate was hanging off and the door wouldn’t close without a hefty push. And even then it could be pushed open from the outside. Seemed to be a common issue as I noticed multiple doors ajar. When I mentioned this to management they said they would send someone by…no one came. So if security is important to you DO NOT BOOK THIS PLACE. "

"This resort was perfect. The pools were abundant and at the perfect temperature. The rooms are spacious and clean. The food and drink delivered to the pool area were tasty. I would highly recommend."

"We were upgraded and the suite was wonderful. "

"propter maintained very nice... food great in zuzu restaurant"

"Pool area was really only cleaned up once a day. Old towles piled up and any beverages that were deliverd/ left, sat around all day. The towles were not replaced during the day."

"The staff was friendly and I appreciated the inclusivity for all people. Everyone from the front desk manager to the cleaning crew seemed to care about the guests. As a single traveler, I felt safe. "

"Hotel is beautiful and relaxing. Staff is welcoming and helpful. This stay was just what I needed. I will return in the future. "

"I hesitated on posting this because I wanted to resolve privately, but the hotel has been unresponsive to both email and phone call. Our stay was awesome up until Friday. The people who work there are great, the breakfast was good, the amenities like free drinks, the room etc., all were enjoyed. Our issue came the last night when the hotel was evacuated for a CO2 leak. I understand the difficult position the staff was put in, with the leak more than likely being out of their control and really the responsibility lies with the hotel itself to properly service their equipment. My issue is I have been trying to contact the hotel for a refund of our Friday night stay. We were placed in a separate hotel after a process in which we were evacuated, told to wait outside, then told to wait in a neighboring building, then told it would be resolved shortly, only to find that upon initiating communication with the hotel via message, that we needed to return to gather our belongings. We then were escorted up to our room, asked to pack and check out, and were given a stay at another hotel. I am not dismissing the efforts of the staff on duty, or the awesome fire fighters, or even the other hotel. What I have been trying to talk with someone about since and have been ignored is a refund of our Friday night stay for the original Embassy Suites. The hotel we were comped for is for the trouble and potential harm experienced. All I would like is to speak with someone in regards to Fri night."

"I did not have a pet or visit the gym."