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"They were short on staff, many new staff and sometimes the new staff didn’t know how to assists you, some attractions in the family lounge weren't available for use or broken or malfunctioning. And it’s annoying that in the first day of the stay they try to sell you a “membership”"

"Had a very good experience. Super clean property. Staff is helpful. Kids will enjoy this place. However, Need more food options at beach area. Also need to add Indian cuisine dishes. Most of the staff doesn't know English, that is challenging. Sweetery shop has average quality icecream. "

"Solid 3 Stars out of 5 over four days Cleanliness: house keeping didn’t tend to none of our three rooms the first night. Was only taken care of after we went to front desk to complain Food: Buffet wasn’t appetizing. Had one of the people in our group grab fruit and found a bug in it. The Japanese restaurant and steak house were the only reasonable places worth eating at. Service: majority of workers seem miserable and non invested. Only truly care when they see cash being waived in their face, to those that delivered and made an effort, were truly impressionable. Entertainment: the night club was literally average. First few nights, repeated songs within a few sets. One night, the DJ couldn’t even play properly without stopping the music, couldn’t mix and it sounded horrible. People had to sing because the DJ couldn’t figure it out. When going up to make a request, he gestured for cash - provided a tip and STILL didn’t even play it. "

"honestly the staff were sooo sweet always making sure me and my friends were taken care of. def get the elite club they treat you like royalty."

"Its a great property. Amenities are awesome. What threw me off was the check-in experience - they couldn't speak english and then the silly idea of selling preferred was just off putting, and then the fact that waiters don't speak english - when over 75% of your clientele is english speaking you ought to speak the language."

"EXCELLENT HOTEL!"

"My partner and I stayed at Majestic Elegance for my birthday. Definitely a 10/10 experience! The staff was extremely friendly. Our butler (Richard) was amazing. I highly recommend this resort and we cannot wait to return:)"

"We’ve been to 5 different all inclusive resorts and this by far has been the best! If you’re looking for a super chill environment with decent food, no kids and a clean beach this is it!"

"The resort, rooms, buildings, and pool areas are beautiful. The wifi is limited and spotty unless you are in the main lobby area. Buffet food gets boring quick, rarely freshly cooked, potatoes and many vegetables are never cooked through, meats are tough and grisly. Specialty Restaurants are nearly impossible to get reservations at, And the restaurants seem to just use the food from the buffets with new sauces. It may be all inclusive but they never stop the upselling...bottles of wine, top shelf liquors, ugraded wifi, platinum services, timeshare offerings. And the wandering sales folks are not limited to just the beach, on the resort you're constantly stalked and asked to sign up for excursions and spa services, balinese beds by the pool. The local vendors are persistent on artisan day but they are friendly. THERE WERE A LOT OF YOUNG CHILDREN (3MO-4YO) CRYING, SCREAMING, MISBEHAVING, AND PARENTS WHO COULDN'T/ WOULDN'T/DIDN'T CONTROL THEM EVERYWHERE WE WENT. I'd like to see some adults only areas and pools for non platinum visitors. There is a family area and pool, keep the youngsters in that area, they shouldnt be hanging out at the pool bar with the drunks and couples getting romantic. House keeping, landscapers, bellboys phenomenal! Waitstaff, cooks, bartenders, and security could learn to be more attentive and to anticipate needs of guests. Not once were we ever asked "can I help you?" "