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"I would recommend the castle hotel to everyone. Lovely hotel, great location and the staff were so friendly and helpful. On arrival to the hotel, I went to check in, and found I’d booked the wrong date, I was a week early. Expedia did nothing whatsoever to help me, apart from try to charge me the same price of the room again, to change my booking, even though I spend £1000s through them every year. It was my mistake, but I found Expedias response to the situation very disappointing. However, the lady on reception and someone from the reservations team…. I can’t remember either of their names, did everything they could to help and even got me a refund on the room that I incorrectly booked and I can’t thank them enough. If you ever stay in Windsor, then make sure you stay here "

"The whole place is exceptional! We have stayed before and as a family it’s one of our happy places. Nothing is too much trouble, the staff are so welcoming and attentive, facilities are spotless and it’s a beautiful setting and interior design. The food wasn’t as good as our previous stays the restaurant was a little slow and our food was on the cold side but the charming staff made up for it. We preferred breakfast when it was in the main property the kids were disappointed the pancakes had changed but the chocolates and cookies and milk at bedtime and gifts in the room made up for this. We would throughly recommend for a five star experience we just hope on our next visit the food is a little better. It was Christmas and very busy so that might explain it in part. Thank you to all the staff who literally enhance the experience in every way. "

"Greta hotel. Staff are lovely, clean room and entrance area. We will be staying again. "

"Great hotel would recommend "

"Staff very friendly - bed so comfortable"