Hotel photos and room descriptions are misleading. Service is pretty much non existent. Restaurant needs cleaning, servicing and more variety.
1- We got accommodated in an old building behind the beautiful hotel that we see in the advertised photos. We were told that the nicer building and rooms are fully booked. To note there are no lifts in the main hotel either. The hotel website must show photos of the older buildings and rooms as well as the new parts.
2- The staff have no clue how to be friendly or helpful to guests. Service is really bad, no room service, no water in the room, not even basic facilities like mini bar, cups in the bathroom or AC. The room had plug in fans which didn’t help in the midst of the hot British summer.
3- Main restaurant is average, the buffet far from great, options are limited and even the roast beef was mediocre. Servicing at the restaurant is hit and miss, tables outside aren’t cleaned or serviced. It would have been great to have parasols for example.
All in all, lovely grounds around the hotel and the hotel building looks beautiful on the outside (the white building), but to stay there is something else, an experience we won’t repeat or recommend to anyone.