3/5 Okay
CrystalC, Ventura CA
Traveled with partner
29 Oct 2020
It’s different this time due to COVID, hurricanes and lack of funding for routine maintenance. I normally travel during low capacity times around May and October but going in October during a pandemic was a nightmare. The hotel was overcrowded in my opinion which made the limited pool area even smaller. There was an abundance of elderly and families with kids under 5 which I wouldn’t have minded if all the pool chairs hadn’t been all taken everyday the 7 days I was there from about 8am until 5pm. There’s 3 pool sections, kids, adults and then families, none of the kids/families respected the adult pool area by the swim up bar. The maintenance or lack thereof in the rooms has gone completely downhill since last being here over a year ago.
Pros: food/drinks quality higher than others as well as selection, distance to beach/buses, hurricane safety precautions, waitstaff worked hard to take care of us.
Cons: overcrowded, get harassed about time shares every time you’re in the lobby, no maintenance (Visible rust, plug outlets broken and or don’t work, lamps/lights damaged, doors not closing correctly, dispensers broken or supplies empty, fixtures crooked), everything has an up charge ( no pool seating = paid cabana), too many kids in adult areas, everything was tip driven, didn’t do anything special for our anniversary, lack of attention to detail. Sadly I referred 3 families that booked here for November based on my first great experience and I am embarrassed after this.
Stayed 6 nights in Oct 2020
