莫郎哥山谷 5 星級飯店

「We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest...

「All televisions in the cabin/house were broken. 」

「Horrible! Dirty! My straws on all the utensils and dishes. Spiderwebs everywhere. The dishes were all dirty. This place was not cleaned properly and has not been touched for months. Then they sent us to another location, which was a bit better, but still not good. Wasted our vacation, looking for places to stay and I almost went home less for a night. Horrible experience!」

「The property was clean and fully equipped 」

「What a joke! Expedia "overbooked" us at another unit. So, this cabin was the apparent cabin we were "upgraded" to due to the mix up. Expedia advised me they had spoken to the owners to guarantee the cabin was available. Well, guess what? When we arrived at 4pm with our tired children, melting food and tired feet, there were three men in our reserved cabin. They began to tell us they had this cabin for another night. It was booked!!! Again?? Really Expedia? I believe the owners knew they were...

「Please read before booking this property! First of all this is run by a management company so if you have any issues and need answers right away they will not help you. They will answer your phone call and let you know they will get back to you with in 24 hours but they never did. We had a question about pool/spa, called, they said they would get back to us but never did. Issues with this house: 1) It was HOT in the house and we were not allowed to adjust the AC. every time we turned it...