「I am writing to formally request a full refund for our recent stay at your property, as the conditions were unacceptable and far below the standards expected of an Embassy Suites hotel.
During our stay, we experienced multiple serious issues:
No towels were available at the pool on several occasions.
Mold was present in the bathtubs in two different rooms.
Both rooms had broken tub stoppers.
Towels provided were old and felt like worn rags.
We found hair inside the drawers, which prevented us...
「I am writing to formally request a full refund for our recent stay at your property, as the conditions were unacceptable and far below the standards expected of an Embassy Suites hotel.
During our stay, we experienced multiple serious issues:
No towels were available at the pool on several occasions.
Mold was present in the bathtubs in two different rooms.
Both rooms had broken tub stoppers.
Towels provided were old and felt like worn rags.
We found hair inside the drawers, which prevented us...
Sarmad