「overall, good experience and property was in good shape and clean and in good location. Only real problems were a digital lock that sometimes took a while to work and and annoying nearby woodpecker (not the property’s fault!).」
「Beautiful house! Easy access, getting in and parking! Close to City and Big Bear Village! Love having the hot tub just outside the deck!! Very comfortable here! Great stay! 」
「Darrin reached out to us on the day of our check-in to query about our time of arrival (by texting us)…and his willingness to allow us to check in early. He was very pleasant, professional, courteous, and offered great customer service. It was a great start of our vacation!」
「Somewhat disappointed with the stay.
Fire pit out side did not work, also was NOT aware we need to make sure to bring your own propane.
Also was NOT notified that power was going to be out for an extended amount of time.
Better communication from the property would be helpful.」
"When I checked in, the hotel staff didn't ask where I booking my room. They just took my ID card to check and told me that they didn't have my room. I told them that I had booked it on Expedia. and try to give them my order number, but they didn’t take look, just told me wait ，and she will try one more time, she said 4-5 times to me in this 15-20mins she didn't find my room, … after that the room I found there was no toothbrush and slippers. but the first floor there are has sold toothbrushes for sale for $3 … I think it was drama , and I relook the hotel the parking fees was $20 and breakfast was $10, these not showing on the first-page when I’m booking. so everything was terrible ."
