Find Hotel with a Concierge in Shibuya

The front desk team is super helpful and friendly, and they speak great English. The rooms are very clean and a bit more spacious than what you’d expect in a typical Japanese hotel—they even have a microwave, a mini kitchen, and a separate bathroom and toilet. You’re close to lots of restaurants, shops, and convenience stores, and Okubo Station is just a few minutes away. We’d definitely stay here again!

The huge private garden (like a private park) with 3 story pagoda is incredible and the pools, onsen, sauna and hot tubs are really nice. This was once a Four Seasons Hotel and still now remains one the best classic Ritz Carlton like hotels in Tokyo.

The most amazing king size bed we’ve ever seen. 92” wide! Perfectly firm. Great views from 29 floor and up renovated rooms. Amazing shower bath and spacious. Breakfast buffet was excellent and we enjoyed the lounge.

Very helpful staff, close to Shibuya Station, wonderful room amenities. It was hard to find at first because it’s on the third floor of the Sakura Tower. The staff mentioned that they’re working on improving signage and directions.

Missing Keio Plaza already, and just thinking about an excuse to return to Tokyo. I was pleasantly surprised with the service level, cleanliness, willingness to assist from all staff. Even when there were lots of guests they managed to offer personal touches during service. I praise the hotel management and commitment from all employees we came across. Special mention to Mr Fuentes from the Club Level, also special thanks to housekeeping, they did it perfectly and discretely, it was pleasant to...

We had a wonderful experience. The service was incredible and the hotel is very beautiful! We will definitely stay here when we come again

I stayed in the Owners suite for two nights and was really impressed with the property. Breakfast was lovely, and the overall vibe is hip and design forward. Spent a lot of time at the roof top pool. My one issue: the staff was helping to make some reservations during my stay. Somewhere didn’t have availability so I asked them to check for a few days later/ they told me they cannot help me with any bookings or recommendations beyond my check out date. While I understand the sentiment, I found...

Very convenient to Tokyo Station. Wonderful stay, clean and quiet even during their renovation period. Hotel staff are always very professional and accommodating.

Finding an entrance was somewhat tricky. From Shimbashi station, use the Shiodome exit, turn right to find an escalator up near Tully's coffee, take another escalator to the far right of the plaza next to an Italian restaurant, once on the 3rd floor above the ground, take a skywalk across the street to the building on the right, a news media building on the lower floors. Walk across the 3rd floor to the elevators on the far right, then take the elevators up to the 25th floor labeled Hotel...

Friendly staff.

Clean , good service and great location

Extremely helpful staff, and an abundance of extras available in the lobby - skin and hair care products, toiletries, all complimentary...and i mean dozens of choices.

We had a wonderful stay at Grand Bach. The rooms were unique, quiet, comfortable and clean, and the black out blinds were a lifesaver for helping us get over jet lag. The close walk to great shopping, bars and restaurants was another huge plus. Will be back!

Absolutely lovely hotel with impeccable service and attention to detail. Complimentary beverages in the mini-bar were a very nice touch and the Japanese breakfast was very good. Subway stop was right down the block so very convenient for getting around the city. Not a lot in the immediate area in terms of restaurants but with the subway so close, it was not a problem. Will definitely stay again.

Really great hotel. Excellent location, walkable to tons of dining options, supermarkets and shopping. The hotel is exceptionally clean. The staff is wonderful and pleasant to deal with. What we loved was hotel’s snack area (open until 10pm). They always had little snacks that guests could enjoy, ranging from coffee/tea to yoghurt and baked goodies. We were a family of 4 and had 2 connecting rooms. The rooms are not very spacious, but the beds are very comfortable. No noise issues whatsoever. We...

Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

Our stay at Hotel Niwa made our Japan trip exceptional! As American travelers in our early 30s, we found this place to be a gem in Tokyo. The hotel's ambiance was simply beautiful, and the rooms were surprisingly spacious for a city known for compact spaces. Its prime location, just a 5-minute walk from a JR line, made navigating Tokyo incredibly convenient. Plus, being within walking distance of fantastic restaurants and yes, even the indispensable 7-11s, added immense value to our stay. The...

This was by far one of the nicest hotels we have stayed in. It was wonderful to wake up, grab a to-go breakfast at Lawson’s across the street and walk a few blocks to yamashita park. The hotel is beautiful and the rooms are luxurious. The staff are so friendly and accommodating. We could not believe we got this room for the price we did. It’s easy walking distance to everything you could want in Yokohama. We will definitely stay here again.

We had a great stay at this hotel. The location is wonderful, and they were very helpful for all our needs.