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"Friendly and helpful staff, big sized rooms and good food. Would recommend "

"The room was clean, quiet and perfect for our time in Tokyo. "

"This was our fourth stay at Keio Plaza, and we’ve already booked our next trip in December—that probably says it all! We love the location. It’s right by Shinjuku, so we can easily walk to shops, restaurants, and nightlife, but it’s not smack in the middle of the noise and chaos. It’s the perfect balance. Plus, having the limousine bus stop right at the hotel makes getting to and from Haneda Airport super easy and stress-free. But honestly, what keeps bringing us back is the people. The Premier Lounge staff are the absolute best. Every time we walk in—whether for afternoon tea or evening cocktails—we’re greeted with the warmest smiles. They make us feel like family, not just hotel guests. That kind of welcome is rare, and we treasure it every single time. Breakfast at Jurin and Glass Court has also become part of our routine. Great variety, fresh food, and a relaxed atmosphere—it’s the best way to start our day in Tokyo. Keio Plaza isn’t just a hotel for us anymore—it really feels like our home away from home in Tokyo. We can’t wait to be back in December!"

"Location was perfect - clise to transport and shopping; breakfast buffet provided many choices (traditional Japanese - fresh tofu, grilled fish, congee, etc., and western - omelet station, salads, sausage, potatoes, and was delicious. Rooms are a bit worn/dated and could use a refresh but it didn’t bother us at all."

"location. shopping near by closed to station"

"Staff are very accomadating and helpful "

"Nice place in the heart of Ginza. Room was small but bathroom was amazing. Could sit in tub with view of Tokyo tower"

"Our stay at the Excel hotel was wonderful. The room size was sufficient, and their bed was soft and clean. Their toilet was a bit small, but that is a given for a Japanese hotel. Regardless, we had an amazing time. The location is probably the best part. Close to the train station, shibuya crossing and shopping centres. Truly convenient. "

"Excellent, will return. Only thing upsetting was the Godzilla was out of order "