I only stayed for one night. Nice location, very close to ebisu station. The clothes they provided were nice and the sauna was cool. Staff were very friendly. Restrooms, shower area, and bed were very clean. For some reason the restrooms in the sleeping area don't have hand soap?? But the shower ...
First time coming to Tokyo, this hotel was exactly what I was looking for and the trustworthy Westin name we are all used to
Little things missing like hair dryers and wash rags were not positive, overall though a great value for the money
The rooftop bar is awesome! Rooms are a reasonable size (we had a delux double) plenty of room for luggage. Bed was comfortable and certainly not as hard as other beds we have come across in Japanese hotel rooms. Black out blinds and AC were both excellent. The location is a little bit of a walk ...
I loved how attentive they were when cleaning the rooms.
Great location in a high energy aras of Shinjuku. A number of great shops and restaurants within walking distance. As an American, I thought the single rooms were tiny and that was a disappointment. However, staff was great, hotel was very clean & the included breakfast was excellent.
Great location, just a 10 minute walk from the East Exit of Shinjuku Station. As ofthers have said, rooms are small but expected for Japan.
Amazing hotel. The service and facility were incredible. The train station was a 3 minute walk & hotel was close to Tokyo Dome. They accommodated whatever they could with the utmost respect. Also, it is by a 7/11 and Family Mart!
Location & staff are good. Very difficult to get to.
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