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"The hotel was lovely, clean and well maintained—staff was friendly and helpful. "

"The staff were friendly and exceptionally helpful. We were able to get our parking pass before checking in and were even granted permission to remain parked there after checking out (until 4PM) so that we could explore the area. The room was clean, cozy and quiet. No spooky revelations were made. Will definitely recommend and stay again."

"Good"

"Nice room, great breakfast, easy to walk anywhere in the downtown area!"

"The Hotel Salem is a quaint, modern, well styled hotel. The location is perfect for exploring Salem on foot. Having a little restaurant and bar onsite was an added bonus!"

"Great experience! Convenient location, clean and modern. I highly recommend digital checkin, best idea ever! "

"Room was decent, but no microwave or coffee pot? Weird for the price. Just a drink fridge. It's a mile or so walk to the closest shops. But cute. Staff seemed kind of put off and amenities are few. "

"Did a 1 night stay with my partner in the off season. All the staff were very chill and friendly, the room we were in was nice- pretty basic, but clean and safe. And the room amenities (shampoo, soap, lotion, coffee+tea, etc.) were also nice. The continental breakfast was pretty average, no hot breakfast items besides the coffee/tea provided, but we’re not picky so it worked for us."

"I stayed there with my husband and two small children. We were supposed to stay for two nights however the heat in our room was not working. We had mechanics come up twice to fix it, second time they replaced the whole unit and in the middle of the night it completely stopped working again. There was snow outside so you can imagine it was extremely cold. My son (4yrs) had a stuffy nose. The kids didn't sleep at all that night. We decided to cancel the second night. They said we would be refunded but I have not received it. This was during February vacation and it is now mid March. I've received no information and no response. Also to top it off we had our luggage plus our kids luggage and having no access to the second floor via elevator is so inconvenient! We had to go up stairs to the second floor with everything. Just seems odd for a family hotel. I will not be recommending this hotel to anyone. Very disappointed as Ive loved staying at the other doubletree locations. "