3/5 Okay
Verified traveler
Traveled with family and small children
27 Apr 2021
Liked: Cleanliness
Disliked: Staff & service
I loved the location and the king suite was perfect for me, my husband, our 3 year old and newborn. It was a lovely room, however the windows are not sound proofed. We heard lots of street noise well into the night even though we were on the fifth floor. What I didn’t like was that when I checked in, I was provided no info by the staff person. Nothing about wi-fi, breakfast, or even my room number. I was handed the keys and told I was “all set.” I had to ask about payment and was advised it was charged to the card I’d made the reservation under. I had wanted to use a different card, but I didn’t raise a fuss. I then asked about the amount charged to my bank card and found I was overcharged by over $200. The price adjustment was made, but now, days later, I have over $500 of pending charges sitting on my checking account. When I called the hotel after arriving back home, I was promised the extra charges would eventually come off my account, but it’s still very inconvenient to not have access to that money now.
Stayed 2 nights in Apr 2021