It was nice hotel, breakfast variety was limited. Beach had a lot of seaweed.
Jenny
於 2024 年 6 月住了 5 晚
8/10 不錯哦
Romilio
親子旅遊
2024年6月16日
喜歡:整潔度、設施服務和住宿環境和硬體
We booked this hotel based on the amenities it listed. We have a lot of teens and wanted a hotel with lots of activities. After staying there, here is my take on the resort. Good & Bad.1.Food was really good. Try the Estilo Baja fish tacos. 2.There were parts under construction, but did not affect us. 3.There was no acutal sports bar/pool tables as advertised. Bar was part of the Lobby & closed at midnight, but looks like one is under way this Fall. 4.They had live music every night in the Lobby, but everything quiets down at 11pm. We were able to hang out in the Lobby to wee hours & nothing was said to us. That part was fun. 6.Adult pool was always empty. 7.The family pool had live music & activities until 4pm. 8.There is no pool exit on the side of the bar & restrooms. Had to exit on the opposite side & walk all the way around to get to the restrooms. 9.Towel rack is only on one side of the pool. Suggest there should be one on each side of the pool. 10.The area around the pool is very slippery, so do not run, walk cautiously. Saw one person fall flat on his back and hit his head. 11.The bikes must be reserved to ride to the Cenotes only. Its not to ride around the property. 12.I never saw the game room open. 13.Must see the Cenotes on the other side of the bridge at the beach. There is a board for jumping, but it is deep. 14.Felt the "things to do" was not as listed. 15. Lots of mosquitos due to the stand still pond outside the rooms. Overall, it was a beautiful experience.
Romilio
於 2024 年 6 月住了 7 晚
8/10 不錯哦
Deanna
團體旅遊, 家庭旅遊
2024年6月14日
喜歡:整潔度和設施服務
Everything was good except for the air conditioning. It was hot and air conditioning weren’t working in some of our rooms.
Deanna
於 2024 年 6 月住了 4 晚
6/10 一般般
Eloy
2024年6月14日
Eloy
於 2024 年 6 月住了 4 晚
10/10 有夠讚
Cristy
親子旅遊
2024年5月25日
喜歡:整潔度、設施服務和住宿環境和硬體
Muy padre, pero las camas fatales
Cristy
於 2024 年 5 月住了 5 晚
2/10 很糟糕
Ernesto
2024年5月3日
不喜歡:整潔度和住宿環境和硬體
Pésimo servicio del personal de recepción una decepción, sin atención, sin respuesta, sin empatía al cliente LA PEOR EXPERIENCIA QUE HE TENIDO
Ernesto
於 2024 年 4 月住了 3 晚
10/10 有夠讚
Amy,Fort Worth
家庭旅遊
2024年4月30日
喜歡:整潔度、設施服務和住宿環境和硬體
The staff is amazing there. The only thing I will say is don’t take the shopping tour you will get held hostage at a jewelry store for an hour. Also men must wear sleeve shirts tanks are not allowed in any of the restaurants. These are things we weren’t told nor posted anywhere when booking.
Amy
於 2024 年 4 月住了 4 晚
10/10 有夠讚
MIGUEL
家庭旅遊
2024年4月28日
喜歡:整潔度、設施服務和住宿環境和硬體
Todo resultó excelente. El personal muy atencioso, servicial, amable. Instalaciones de primera. La comida muy rica. detalles que mejoraría: el personal que encuentras limpiando o haciendo otras cosa en pasillos no sabe donde están los kayacs, el paseo por cenotes, qué restaurante está abierto, horarios etc. entonces tengo que ir hasta el lobby? Sugiero capacitarlos para que puedan dar referencias, O situar letreros o mapas para saber. Pero 10/10
MIGUEL
於 2024 年 4 月住了 1 晚
4/10 不太好
Jeremy
2024年4月24日
Jeremy
於 2024 年 4 月住了 1 晚
8/10 不錯哦
doreen
團體旅遊
2024年4月19日
喜歡:住宿環境和硬體
Very spacious never had to wait for dining. Staff was exceptional