Had a great experience. Loved my room . I stay st Uxmal (building 4)
Only negatives were the dirty ocean water and not enough carts coming around to pick up guests.
Tianna
於 2025 年 6 月住了 5 晚
8/10
La comida muy buena, solo en el buffet me hubiera gustado comer un ceviche. En la alberca faltan areas con sombra porque hay muchos espacios que no están abiertos para todos los huéspedes
Karla
於 2025 年 6 月住了 1 晚
8/10
El personal podria dar mejor atención
ALMA MARGARITA SAAVEDRA
於 2025 年 6 月住了 7 晚
6/10
Over all we had a good time but will definitely not go back.
MARIA
於 2025 年 6 月住了 5 晚
6/10
Le falta mucho mantenimiento a las habitaciones,
Jose
於 2025 年 6 月住了 3 晚
2/10
Do not come here. For reference: we booked 3 rooms together. As soon as we arrived, one of the rooms was in a different building. The check in staff tried to argue with me that I booked the third room through another website and not Expedia. He stated the only way to get the room in the same building as the other two was if my brother gave them a good review (and forced us to show him the review before making the change.) After returning to pick up our keys another checkin staff made me wait on line (only to service me next) when I stood next to my mother to help her with language. Usually in the many other resorts I have been to, the person taking your luggage to your room will bring it upstairs. The man took us to the building and took us okay this is it. The room was very outdated, and the mirrors were peeling at all edges. Our room AC barely worked in two rooms so used the fan to sleep.
While walking around, we noticed the carts driving guests were rude and blatantly ignored 3 ladies trying to ask for a ride (cart was empty enough for them).
The pools are beautiful and huge, but the only bar is near the beach. The drinks taste very sugary/artificial, and cheap liquor. Unlike all the other resorts I’ve been to, there is no staff walking around the pool area to take orders or bring drinks.
The WiFi is only good in the lobby. And the beaches were not clean for regular guest. For circle one guests they had a cleaner beach area.
The food is okay and you need reservation.
ileana
於 2025 年 6 月住了 3 晚
10/10
The resort is OK!
Mariah
於 2025 年 6 月住了 7 晚
4/10
Pésima comida.
Diego Fabricio
於 2025 年 6 月住了 1 晚
8/10
Attentive and friendly staff. Felipe at Los Columpios was wonderful.
juan
於 2025 年 6 月住了 7 晚
6/10
Smell, unable to use the beach, the property needs an overhaul. The entertainment was lacking-a lot
Smith Guillaume Hilton
於 2025 年 6 月住了 5 晚
8/10
Bueno !
Julio
於 2025 年 6 月住了 1 晚
4/10
Nice grounds for walking around, tram service ok & really needed because so big. Asked for 2 beds-traveling with grandson but gave us king. Food just so so not great & barely warm. shows hot and noisy. volume too loud and no air in theater. pools well kept but allowed people to bring floats & play ball in ALL pools. Wait staff had trouble keeping up with all the empty drink cups floating
in water. Activities were not great at pool. TERRIBLE beach, actually no beach. And why put a hedge up blocking the view from the small beach of the ocean? Upgraded to jacuzzi room when I joined VIP club but jacuzzi had dirt in it & water did not work. Put us in another jacuzzi room that water turned on but jets wouldn't. Waited for maintenance but then we were changed to a 4th room with "private pool" but it is used by ALL rooms on first floor, not private. Had kids in next unit playing ball all up and down length of pool. Snack bar was just cold pizza & hot dogs, buns tasted cool & like just defrosted even in heated tray. I've stayed at many resorts the past 30 years in Cancun, Playa Del Carmen, Riviera Maya & Tulum. While this was not the worst, I expected better, especially after paying to joining the VIP club.
WENDY
於 2025 年 6 月住了 7 晚
10/10
Todo en orden acorde al precio
Pedro Héctor
於 2025 年 6 月住了 5 晚
8/10
Los restaurantes muy rica comida y la alberca padrísima solo que el personal no brinda buena atención y el transporte dentro de la propiedad es pesimo
Cesar Augusto
於 2025 年 6 月住了 5 晚
8/10
Staff is great. Employees are very friendly and helpful. Room was comfy. Food and alcohol was a plus. Only bad thing was the beach. Other than that, good place to stay at.
Efrain
於 2025 年 6 月住了 5 晚
4/10
Need more chairs around pool
Lyle
於 2025 年 6 月住了 9 晚
10/10
The property was beautiful and we enjoyed our stay. However for our 6 night stay, we were only able to schedule 3 dinner reservations, and if you were not a part of their vip "circleone" club, some of the liquors were off limits and not available for purchase. That being said, we still found plenty of options to suit our tastes. Just wish it had been specified on the website.
Brittaney
於 2025 年 6 月住了 6 晚
10/10
Magnificent
Michael
於 2025 年 6 月住了 2 晚
4/10
The employees were nice and kind, but the property was extremely dirty. I have videos of roaches in my room, not only that they had a loose pitbull that had no owner wonder the resort, they had an unusual animal grabbing food from peoples plate, and raccoons as well, loose cats... like i am allergic to cats, allergic to roaches like this resort isnt 5star or 8star its a 2star. Please dont recommend this resort to no one. If i could get refunded for my room id be happy, but this stay wasnt pleasant, i barely could sleep thinking about roaches.
Erica
於 2025 年 6 月住了 4 晚
8/10
The service was amazing. The property was huge and had lots of walking to do. Pool by the beach needs to get updated . Food was good
Danielle Catherine
於 2025 年 6 月住了 3 晚
10/10
Fantastic experience yet again. This was our fifth stay and still excellent service throughout every area
Leslie
於 2025 年 6 月住了 12 晚
8/10
Dress code problems:
The dress code for the restaurants (non-buffet) were too strict (for a beach hotel located in a very hot climate). They required closed toe shoes on men. My husband had closed toe Crocs and they still did not permit him to enter. I was wearing a knee-length swimsuit cover up dress and was not permitted in the buffet restaurant.
On-site shuttles:
The golf carts are supposed to arrive at the designated blue signs every 15 minutes or so (during day) and every 20-30 at night. They did not arrive as scheduled and would only go to the Black & White bar or the beach unless you told them where to go. Often times, one of the drivers (male whose name begins with “B”) would make a an annoyed face when I told him that I need to go to my building (5)). I addressed this with the concierge after a few days and I did notice some improvement.
Ina
於 2025 年 6 月住了 8 晚
10/10
I enjoyed my stay here. At check-in i didn't get an orientation of the facilities or activities but after a day i figured everything out while interacting with the activity staff and other guests. The food is great especially breakfast and lunch time. The rooms are so cozy and private. Daily room keeping was a plus too. In all it was an amazing experience.
carlon
於 2025 年 6 月住了 7 晚
6/10
The rooms are outdated and smelled of mold covered up with Lysol. The mirrors were covered with black spots of something. The food was terrible. The front desk staff were rude.
Ashley
於 2025 年 6 月住了 5 晚
6/10
Bien pero tuvimos nuestros inconvenientes. Cómo por ejemplo el baño de la habitación estaba sucia se ve que entraron a utilizarlo.
No había estacionamiento cerca y nos tocó dejarlo desde l entrada por tal motivo se camino bastante hasta llegar a la recepción.
Mi habitación estaba junto a la roperia y desde las 7 de la mañana los empleados estaban hablando bastante fuerte con gritos, tirando y moviendo cosas de lo cual no tenían consideración al huésped que se encontraba alado.