6/10 一般般
Matthieu
情侶出遊
2026 年 2 月 27 日
喜歡：整潔度和住宿環境和硬體
We recently stayed at Hyatt Zilara Maya Riviera, and there is no question that the property itself is beautiful. From the moment you walk in, the architecture and meticulously maintained grounds create a true jungle oasis. The rooms are modern and comfortable, with an excellent bed and a spacious, well designed shower.
Our hosts, Diaz and Fernanda, were outstanding. They made scheduling effortless and kept us informed about daily events. The service throughout the resort is genuinely five star. The staff clearly care.
The spa, located about half a mile away in the jungle, is a highlight. The open air hydrotherapy area is unique and peaceful, and the massage was world class. It is expensive, but that is expected at this level. They were willing to work with us on a package, which we appreciated.
Now for the part that simply cannot be overlooked: the food.
Before posting this review, I spoke directly with a manager about our experience, so this feedback should not be a surprise. Unfortunately, the dining program is nowhere near five star.
Compared to our previous stays at NYX Hotel Cancun and Hyatt Zilara Cancun, the buffet and restaurant offerings here feel dramatically scaled down, and not in a refined or curated way. Smaller can work if the quality is exceptional. That is not the case.
With one major exception, the food was bland, uninspired, and poorly executed.
The buffet offerings were dull and lacked both color and creativity. The omelette station at breakfast was
Matthieu
於 2026 年 2 月住了 6 晚
