「Received a phone call 2 hours before our arrival from Michigan that the hotel “gave our room away”. Asked how that could happen with a reservation in place and Alex at the front desk couldn’t answer that question. Asked for a callback from a manager and 4 days later, that call has never came. We had to scramble to find another hotel on a busy Spring Break week. After driving by the property during our stay in Destin, it appears we dodged a bullet because the property is run down and clearly...
「Received a phone call 2 hours before our arrival from Michigan that the hotel “gave our room away”. Asked how that could happen with a reservation in place and Alex at the front desk couldn’t answer that question. Asked for a callback from a manager and 4 days later, that call has never came. We had to scramble to find another hotel on a busy Spring Break week. After driving by the property during our stay in Destin, it appears we dodged a bullet because the property is run down and clearly...
Robert