Find Hotel with a Concierge in Theater District, NY

"Stayed here back in November 2025, the stay itself was ok, room not huge, but had all you needed. On check in they explained they take a $300 deposit which is refundable after 21 days. The refund was never received, when I contacted them they said it was nothing to do with them and to contact my bank, which I did and it was down to the hotel to refund my refund. My daughter has since stayed at this hotel and the same thing has happened, they’ve taken $300 “refundable” deposit and it has not been returned, the hotel are now not answering emails, and we have contacted our bank who have now opened an investigation. Absolutely disgusting service, it’s stealing and customer service is non existent! My advice to anyone thinking of staying here is to go elsewhere, as this hotel is a con!"

"I stayed this past week, it was an alright hotel. "

"Great location. Very central location in Manhattan near many attractions. It was our first time in NYC. Would definitely recommend this hotel, especially for first timers. "

"The location and amenities of the property made this a great location for our family of four. The rooms were in good condition and the proximity to everything was what we wanted making this a great stay. "

"Stayed here for 4 night with family. The price and location were good. Near Times Square and subways. Many restaurants on the block and coffee shop across the street. Rooms were spacious for NYC. Rooms were clean but there was a musty smell in the bathrooms. Not all rooms have a fridge. Staff were pleasant and there was a sitting area off the lobby. Our rooms had no view. 2 elevators, one was very small. Overall, nice stay. "

"Room clean and air condition set at the right temperature.. staff vey helpful and courteous "

"Bar staff was impeccable! "

"Very kind front desk staff, but all else is mediocre. Elevators need service, rooms are cramped, towels are paper thin, cracked paint, and bad water pressure. Front desk let me check in early and check out was easy, but I would be hard pressed to stay here again. "

"The room was cleaned with fresh towels everyday. The staff were very kind and friendly. The room had a broken mirrored door and the bath/shower kept clogging. But these are all fixable things. Unfortunately our neighbours were smoking weed so them stench of that was not ideal, especially with a teenager who has severe asthma, but this is not a reflection on the hotel. Shower gel shampoo and conditioner was provided. Hairdryer provided. No hot drink facilities which was the only disappointing part for me. There is no fridge but there is an ice bucket with an ice machine on the floor to fill and keep drinks cool. There is a deli across the street which sell coffee for $2.50 so again, not a huge concern. The property is in an EXCELLENT location. I would 100% stay again. "