Find Hotel with a Concierge in Theater District, NY

"Small, fun boutique hotel, affordable, right off Times Square. Love the ambiance."

"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned. By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard. We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards. The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays. "

"This hotel had the makings of a good place but it’s tired looking. It’s pretty run down. The walls are also thin and you can hear everyone. The AC isn’t on half the year so you can’t operate it in your room. The staff was nice but they can only work with what they have. Had high hopes for this hotel but won’t be staying again. "

"I would go back! Nice location and great stay."

"It was a good stay, for the price I think the hotel is perfect."

"Not sure how this hotel is rated as a four star hotel, I think because of the location. Room was dirty and curtains had holes in them. Main and Bathroom Doors were hard to close and needed maintenance, making loud noises when trying to force them to close. No parking available through the hotel. "

"fantastic space in excellent neighborhood"

"Great stay! Excellent staff! Clean rooms! Great location! "

"Very clean room, well located. Quiet "