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"Food was mediocre, had stomach pain and diarrhea every day. Had to take a taxi to town to eat dinner each night. The “restaurants with reservations” are not included in the ALL-INCLUSIVE. No one explained to me what “family select” meant to our experience and stay. So we missed out on the amenities, private beach experience etc. A food manager barked at me for not checking in with the hostess before joining the open buffet(1st day). Was embarrassed and disrespected. He wasn’t helpful, he was condemning. To make these things right, they try to give me a beach cabana but don’t tell me where or what it is, try to give me a free restaurant meal, scheduling me at 9:30 at night! I really felt screwed on my experience. If I had been explained to what Family Select was I would have had such a better experience and if they had offered me an additional 4 nights for a future stay I wouldn’t write this review and would feel honored. They don’t understand how to make a bad experience better. Dinner or a cabana doesn’t replace being accosted by an employee over a plate of buffet food and not being explained what amenities we were able to have and realizing on the last night bc another guest told us. Money wasted. Very disappointed, could easily have been a rectified experience that would bring them positive review. No place is perfect but it’s how you handle an issue that matters. "

"There were no shops nearby. Few internal shops were really pricey. probably thats the way it is. Not a lot of stuff to do if you dont want to be in the swimming pool or beach. Food were same everyday. not a lot of changes in food. I thought the food will be a little different each day of the week. Drinks were great. "

"This is an older resort but it is beautiful. Rooms are clean and comfortable. You are immersed in nature with the deer, Coatis and monkeys!! The resort never felt crowded, not even the pools or lagoon. If anything could be improved it would be the food. Breakfast was great, buffet for lunch and dinner you could always find something. We did the Mexican, seafood and oriental à la carte. Mexican was NOT good, the other 2 were great. The food just didn’t stand out. We had one person in our group with celiac and they were more than accommodating! Staff is fantastic!"

"Staff was friendly, the shuttle service was fantastic. I wish they had more variety at the buffet. Also felt the bars always had constant lineups. Place was clean and service was excellent overall."