瑪雅海濱水上樂園飯店，旅行前必看！

「good」

「不错」

「Room was very clean 」

「This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'...

「Staff were all exceptional. Particularly Francisco, Enrique, Maria, Vanessa & Francis. Room & pool area very clean and nice. Food at buffet was...buffet food. Meh. Large selection, always about the same. Some items would get hard (had to saw through a crepe with a steak knife) but about what you'd expect at buffett. This place is beautifully expansive but there are some trip hazzards (sunken bricks etc) on the main walkway leading from lobby area to rooms. I was able to get 15,000 steps/day...

「So beautiful 」