Find hotels near Riviera Gran Casino, Playa del Carmen from NT$1,086

"We stayed at this hotel on days that we had full day excursions, so basically just to sleep and shower we used the room (only complaint was the towels, they looked so old and dingy). It’s good if you are just looking for a good place to stay that is in a great location in terms of walking distance to popular places. I would stay here again. "

"Only one restaurant opened a night. Buffet open for all meals. Food very inconsistent. Some food good. Some not. Pizza at pool good. Coffee shop ice cream was a great snack. Snack room seemed great until i saw a staff member touch several sandwiches with his bare hands. The sandwiches were fully assembled to heat and eat. So no reason for him to touch. Top shelf liquor extra. Drinks were not consistent either. Some good some not great. Hot tub on a complete other floor than either of the pools. Not even hot. Standard 2 bed room very small. One small window by door. 2 other small frosted windows. No view. Pool activity fun and bar entertainment at night as well. Spa offers sauna, cold plunge and hot tub experience for $30. It was nice and relaxing before massage and facial. There is beach access but very rocky. So beware. "

"We thoroughly enjoyed our one-week stay at Hyatt Vivid. From the welcoming staff to the warm reception by German at the front desk—who made our stay so much easier—everything was fantastic. The amenities are spot on, and the property feels very secure. A special shout-out to Efren for his energetic, sincere smile and positive demeanor; he delivered our late-night room service every single night of our stay when we got hungry! Overall, we highly recommend this property and will definitely stay here again when we return. This was our second time in Playa del Carmen, and it didn't disappoint."

"The property was well maintained and conveniently located close to everything. Surprisingly, it was very quiet despite being in the middle of town, with plenty of restaurants and bars nearby."

"Fantastic property, beautifully designed. Staff was always responsive and helpful, very good service throughout. Amazing partner providers including the beach front breakfast restaurant and the local gym. The rooftop patios with BBQs, loungers and hot tubs were fantastic, for those who book those rooms. "

"Great experience, wonderful hotel with a great service! "

"Probably the worst hotel I stayed at. First it is located on the main street so there is noise all day and night. Second they have a bar at the top of the hotel that can play loud music until 2am. Third, they gave me a room just behind the reception and the staff is always talking with people or on the phone constantly, even at night. When you ask kindly to keep it down, they still continue. Basically, if you want to sleep, dont go there. I asked for another room but they said all the rooms were occupied, which was a lie. The saff is super rude and dont care about the clients. When you ask to talk to the manager, they say no. They dont clean the room during your stay. The room is very basic, bed was ok but shower was leaking, the sink faucet was broken. Well nothing was ok with this hotel, look away and find a decent one! But this is not where you want to sleep!"

"I stay here every time I'm in playa and it is always improving very nice "

"This was our second time in Playa Del Carmen and we specifically chose to come back to Playa Palms. As of writing this 4/2026, there is a new manager that was not there when we were there in 2021. She is not good with customer service. She accused us of breaking the lock on the door and didn't allow another guest, who had just checked out that day, to use the restroom after check out. Despite this bad encounter with this woman, we still had a great time and will be back. Hopefully we won't see her. Carlos and the rest of the staff were great. I can't praise them enough, sooo friendly. The hotel is close to everything you may need. It's quiet and not overcrowded."