Search Aparthotels in Puerto Morelos

"Hotel was okay. Staff was good. The first guy, the baggage guy, was rude. Food was good, though the first day's dinner was almost impossible to get. Many people were looking for food but the waiting time was terrible. Room service was off and buffet restaurant was closed. The beach was dirty, lots of weed. The tractor was loud almost all day cleaning the beach. We were welcomed by a guy setting us up for a membership scam. He wasted almost half of our day. This is one of the reasons I won't go back to this hotel "

"Amazing stay! Will definitely return in the future. Service was truly the highlight and Chez Isabelle French restaurant was delicious. "

"Definitely not much to do besides eat, drink and relax (which was what we went for) but the resort itself was great, ocean view from all rooms as far as we could tell, staff was helpful and friendly. No beach but still a great view, and nothing much going on in the way of activities in the evening if that’s what you’re after. "

"This was the worst All-Inclusive experience we have ever had. This resort advertises itself as “newly renovated,” but that claim appears to apply only to the lobby. The rooms themselves are clean but clearly outdated and do not reflect a recent renovation. Our experience got off to a poor start upon arrival, after waking at 3:00 a.m. for two flights, the first interaction we had was an aggressive attempt to sell us a vacation buy-in. This was frustrating, poorly timed, and set an unwelcome tone for the stay. Dining throughout the resort was consistently disappointing. All restaurants require reservations, leaving us with the buffet on our first night. Unfortunately, the buffet was among the worst we have encountered. The food was bland, mushy, and overcooked, with no dietary labels of any kind. Finding salt and pepper required asking at each restaurant. Breakfast the following morning was even worse—overcooked, browned eggs that were tough and inedible, and hash brown triangles that had clearly been cooked more than once and were excessively greasy. Our first reservation restaurant was Taj, which was especially disappointing as we enjoy Indian food. Both of us have seafood allergies, which we clearly communicated to the staff at the entrance and again at the table. Despite this, I was served a dish made with seafood stock. This is not a minor oversight but a serious food safety issue. We splurged for a swim-up room in the adults-only se"

"Rooms were clean. Ours didn't have a table and chairs, but we requested and received them. Pool bottom is very rough - so surf shoes recommended. Amstar shuttle terrific"

"The hotel was incredible! The staff were amazing and they really made me feel welcomed and like I was valued as a customer! Extra thanks to Mariano at the bar who went above and beyond to bring smiles to everyone at the resort! !Que dios te cuide simpre :)"

"Bed bugs, stuck in elevator, and false promises "

"Second stay at this property! Incredible and attentive staff, they really go the extra mile at this resort. Cant wait to book again!"

"My first time in Cancun and I must say … the ocean view was spectacular! Our butler Carlos made our stay fantastic. Great experience overall!"