Riu Palace Mexico - All Inclusive

4.0 star property
Stylish property on the shore with 4 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
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May 2024

Riu Palace Mexico - All Inclusive

Photo gallery for Riu Palace Mexico - All Inclusive

Fountain
Minibar, in-room safe, blackout drapes, iron/ironing board
6 restaurants, breakfast, dinner served; Italian cuisine
Property grounds
Reception

Overview of Riu Palace Mexico - All Inclusive

8.8

Excellent

Highlight
  • Offers an onsite restaurant. Only 5% of properties have this in Playa del Carmen.

Popular amenities

  • All inclusive
  • Restaurant
  • Bar
  • Room service
  • Breakfast included
  • Pool

Check out the area

Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Popular LocationRosa Roja1 min walk
  • Popular LocationMiyagi3 min walk
  • Popular LocationStarbucks3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive
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Room options

Suite (C)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 14 Ping (46 square meters)
  • Sleeps 4
  • 1 King Bed

Suite, Jetted Tub (C)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 14 Ping (46 square meters)
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior (U))

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 11.8 Ping (39 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub (M)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 14 Ping (46 square meters)
  • Sleeps 3
  • 1 King Bed

Suite (M)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 14 Ping (46 square meters)
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub (L)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 14 Ping (46 square meters)
  • Sleeps 3
  • 1 King Bed

Suite (U)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 14.22 Ping (47 square meters)
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior (L))

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 11.8 Ping (39 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 14 Ping (46 square meters)
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 11.8 Ping (39 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 14 Ping (46 square meters)
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (U)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 14 Ping (46 square meters)
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (B2C)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 14 Ping (46 square meters)
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 11.8 Ping (39 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C CAN)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 14 Ping (46 square meters)
  • Sleeps 4
  • 2 Double Beds

Suite, Jetted Tub (B2C CAN)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 14 Ping (46 square meters)
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior (E))

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 11.8 Ping (39 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C CAN)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior, B2C CAN)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (M)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 11.8 Ping (39 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 11.8 Ping (39 square meters)
  • Sleeps 4
  • 1 Double Bed

Junior Suite (Superior, B2C-US)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 1 Double Bed

Junior Suite (L)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 11.8 Ping (39 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior (C))

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 1 Double Bed

Junior Suite (C)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 1 Double Bed

Double Suite Superior

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Quadruple Suite Superior

  • Sleeps 3
  • 2 Double Beds

Double Suite Superior

  • Sleeps 4
  • 2 Double Beds

Double Suite Superior

  • Sleeps 3
  • 2 Double Beds

Similar properties

About the neighborhood

Playa del Carmen

Located on the beach, Riu Palace Mexico - All Inclusive is in Playacar, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Traveling with kids? Consider Xaman Ha Aviary, or check out an event or a game at Mario Villanueva Stadium Madrid. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.

What's nearby

  • Playacar Golf Club - 2 min drive
  • Quinta Avenida - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playa del Carmen Main Beach - 10 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • Rosa Roja - 1 min walk
  • Starbucks - 3 min walk
  • Restaurante Miramare - 10 min walk
  • Restaurante Uxmal - 11 min walk
  • RIU Lupita Resort - 5 min drive

About this property

Riu Palace Mexico - All Inclusive

Upscale all-inclusive property located in Playacar
Playacar Golf Club is located near Riu Palace Mexico - All Inclusive, which provides a free breakfast buffet, a swim-up bar, and a poolside bar. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in a massage at Renova, the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Italian cuisine and more. Fitness classes are offered at the health club; other things to do include surfing/body boarding, volleyball, and snorkeling. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, tennis courts, and a bike on site
  • Express check-out, express check-in, and multilingual staff
  • Guest reviews give good marks for the beach locale, helpful staff, and overall condition
Room features
All 434 rooms feature comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like air conditioning and separate sitting areas. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and separate tubs/showers
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Sustainability

Sustainability practices

100% renewable energy
Comprehensive food waste policy
Energy-saving switches
Housekeeping on request
Change of towels on request
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Does Riu Palace Mexico - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Riu Palace Mexico - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Mexico - All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Palace Mexico - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Riu Palace Mexico - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Riu Palace Mexico - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include windsurfing, snorkeling, tennis, and more.

Where is Riu Palace Mexico - All Inclusive located?

Nestled on the beach, this Playacar property is within 2 mi (3 km) of Piste Cyclable sur Paseo Xaman-Ha, Playa del Carmen Main Beach, and Quinta Avenida. Mahi Golf Course and Mayan Ruins of Playacar are also within 1 mi (2 km).

Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1004 reviews" "
Rating 8 - Good. 234 out of 1004 reviews" "
Rating 6 - Okay. 85 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 38 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nur

Traveled with family
Liked: Cleanliness, staff & service
Very clean and staff friendly, but the property room not very convenient for family. It needs some upgrades. The mattresses are not very comfortable as well.
Stayed 6 nights in Mar 2024

6/10 Okay

Amy

Liked: Cleanliness
My family and I came during spring break, so hotels were really expensive, so the price in comparison was decent. We stayed at Riu Palace Mexico knowing we would not spend a ton of time at the hotel. The hotel is ok. Its not great; its not terrible. The food is mediocre at best. From the buffet to the specialty dining, it was not great and many times, not even good. The steakhouse was the best. We did not try the Italian restaurant. The staff was nice, but service in the restaurants was slow. Also, we asked for towels and waited over an hour. The rooms were dated and the electric switches were weird. In some cases you needed a weird combination of switches to turn on a light. There are 5 pools, but they are very small. Lastly, the entertainment was not a highlight. It was poorly communicated and subpar compared to our previous experiences at resorts in the area. Now for the good, the staff was pleasant and attentive outside of the sit down restaurants. The beach was large, lovely and well maintained. The white party looked fun, but we did not go. It was very clean. The bed was comfortable and the rooms spacious. The grounds are beautiful and the check in and out process was quick. You can visit the surrounding Riu hotels. We did check out the pool and lunch buffet at Yucatan. It was not much different than ours. Overall, it was ok. I wouldn't stay here again, but would recommend it if the price is decent and you plan on being away from the resort for a good part of the trip.
Stayed 6 nights in Mar 2024

10/10 Excellent

Norma Liliana

Traveled with partner
Great hotel. All employees are super attentive and friendly.
Stayed 4 nights in Mar 2024

8/10 Good

Ernest

Stayed 7 nights in Mar 2024

10/10 Excellent

Reyes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous beach.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Clean. Friendly.
Stayed 7 nights in Mar 2024

2/10 Terrible

Darine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Cody

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The rooms could use an update.
Stayed 6 nights in Jan 2024

8/10 Good

Mohammad Reza

Liked: Cleanliness, staff & service
Overall good resort
Stayed 7 nights in Mar 2024

10/10 Excellent

Daniel Marek, Elk Grove Village

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024