See all properties
Save

Iberostar Quetzal - All Inclusive

4.5 star property
Luxury resort on the beach, with 4 outdoor swimming pools
VIP Access

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Iberostar Quetzal - All Inclusive

Photo gallery for Iberostar Quetzal - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Aerial view
Premium bedding, down comforters, free minibar, in-room safe
Front of property - evening/night
Lobby

Overview of Iberostar Quetzal - All Inclusive

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • All inclusiveAll inclusiveAll inclusive

Check out the area

Map
Playa del Carmen, QROO
  • Popular LocationQuinta Avenida6 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal6 min drive
  • Popular LocationXcaret Eco Theme Park13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Premium Room, Poolside

Balcony

Premium Room, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Balcony

Premium Room, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 11 Ping (36 square meters)
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last Room Available, Single

Premium bedding, down comforters, free minibar, in-room safe

Last Room Available, Single

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 11 Ping (36 square meters)
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room, Poolside

Balcony

Premium Room, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 11 Ping (36 square meters)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Junior Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 11 Ping (36 square meters)
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 1
  • 1 King Bed

View all photos for Last Room Available

Premium bedding, down comforters, free minibar, in-room safe

Last Room Available

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Premium bedding, down comforters, free minibar, in-room safe

Premium Room, Accessible

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Premium Room, Poolside

Balcony

Premium Room, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Premium bedding, down comforters, free minibar, in-room safe

Premium Room, Accessible

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 11 Ping (36 square meters)
  • Sleeps 1
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 11 Ping (36 square meters)
  • Beach view
  • Sleeps 1
  • 1 King Bed

Similar properties

Aerial view
Occidental at Xcaret Destination - All Inclusive
On private beach
Pool
Breakfast included
All inclusive
8.2 out of 10, Very Good, (3187)
The price is NT$18,965
per night
NT$23,012 total
includes taxes & fees
May 3 - May 4
Occidental at Xcaret Destination - All Inclusive

About the neighborhood

Playa del Carmen

Iberostar Quetzal - All Inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is in the entertainment district and on the beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Traveling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with scuba diving and windsurfing nearby, or enjoy the great outdoors with ecotours.
Visit our Playa del Carmen travel guideOpens in a new window
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 6 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Xplor Theme Park - 9 min drive
  • Playa del Carmen Main Beach - 10 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • Rosa Roja - 5 min walk
  • Blue Moon Beach Bar Sandos Select Club - 9 min walk
  • Starbucks - 7 min walk
  • Restaurante Miramare - 13 min walk
  • Restaurante Uxmal - 12 min walk

About this property

Iberostar Quetzal - All Inclusive

Luxury all-inclusive resort near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Quetzal - All Inclusive provides a free breakfast buffet, 3 poolside bars, and a beach bar. This resort is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Treat yourself to a body treatment, a manicure/pedicure, or a massage at Spa Sensations, the onsite spa. At the 8 on-site restaurants, enjoy lunch, dinner, and Japanese cuisine. Yoga classes are offered at the gym; other things to do include kayaking, snorkeling, and windsurfing. Free in-room WiFi is available to all guests, along with shopping on site and a garden.
Additional perks include:
  • 4 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Tennis courts, babysitting (surcharge), and concierge services
  • Bicycle parking, massage treatment rooms, and luggage storage
  • Guest reviews say good things about the beach locale, pool, and helpful staff
Room features
All 350 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and free stocked minibars. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Balconies or patios, wardrobes/closets, and eco-friendly cleaning products

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A beach bar

Restaurants on site

  • Beach Grill Uxmal
  • Bonsai Restaurant
  • La Gondola Restaurant
  • La Hacienda
  • Mare Nostrum Restaurant

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 3 floors
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free stocked minibar
  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

Does Iberostar Quetzal - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Iberostar Quetzal - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Quetzal - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Quetzal - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Quetzal - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Quetzal - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Iberostar Quetzal - All Inclusive located?

Located in Playacar, this beachfront resort is in the entertainment district and within 3 mi (5 km) of Quinta Avenida, Playa del Carmen Maritime Terminal, and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 3 mi (5 km).

Iberostar Quetzal - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant surprise! Just the perfect spot for the perfect vacation! Not a single complaint.
Stayed 5 nights in Apr 2024

10/10 Excellent

Robert Keith, Grand Junction

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't have a working T.V., but I don't go on vacation to watch television. Outstanding beach and pool. very helpful people everywhere.
Stayed 8 nights in Apr 2024

10/10 Excellent

Hristo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most impressive was the nature inside the resort and how they preserved it.
Stayed 7 nights in Apr 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Mexico many times and go to nice hotels. The rooms are very clean and they are ok. That’s more like 4stars. However everything else was superb!!! Daniel from guest services went way above and beyond to accommodate us. He arranged for us to get something we needed that was not at the hotel and had it delivered same day. The staff at the buffet were wonderful as well! And this property has so many animals you are never bored walking to or from the beach. Makes you feel like you are in a rainforest. It’s wonderful all around!
Stayed 6 nights in Apr 2024

10/10 Excellent

Meredith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at an Iberostar and it won’t be our last! The pool was fantastic, beach was beautiful- great water activities ! The staff is friendly and attentive. Food quality was great
Stayed 4 nights in Apr 2024

6/10 Okay

Svetoslav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think they need to improve the alcoholic choices. It is a 5 stars accommodation and offer very low cost drinks. The rooms can use some updates. A bit uncomfortable pillows. Very nice greenery
Stayed 7 nights in Apr 2024

4/10 Poor

Jennifer, Chicago

Traveled with family
Liked: Cleanliness
Disliked: Amenities
A
Stayed 5 nights in Apr 2024

10/10 Excellent

Kostadin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Iberostar Quetzal and had a great time. The chef and staff at La Hacienda smoke house (Jose, Rafael and Juan) were amazing and helped us (especially our kids) feel very special.

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
The property is dated. The grounds are pretty with interesting wildlife, which kept the kids entertained. The “jr suite” was sub par. Small, and poor lay out. Not conducive for a family of four. The food was mediocre in the general buffet areas. The Italian restaurant was the best. The staff and service was mostly good. The all inclusive lent itself to weak, low end beverages. Must tip well to receive what you ask for. Will most likely not return.
Stayed 7 nights in Mar 2024

8/10 Good

steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older hotel food drinks very good can use some needed repairs
Stayed 5 nights in Mar 2024