Great hotel, idk what people complain about, what do they expect? Sometimes reading these reviews, it seems it's a bunch of Winsors' relatives... Anyway, loved my 1 night stay here, the room was perfect, the livery is great, super confortable mattress, quiet room. The shuttle to Laguardia is super convenient, on time. Love that there are many open late restaurants nearby (10 min walk) in Flushing, very convenient after a very long flight. Helpful staff, nice lobby where it's actually confortable to spend some time in.