It was our first time visiting NYC, and we chose this hotel for its convenient location near Times Square and fair pricing. We even upgraded for a better view and were excited for our stay.
Unfortunately, check-in wasn’t smooth. The 4pm check-in time felt excessively late, and we had to wait around for hours. The first staff member we encountered wasn’t very friendly, but the person at actual check-in was much more pleasant. The lobby was small with nowhere to sit, and I wouldn’t recommend paying extra for the “breakfast” (it is right next to the receptionist).
The room had some drawbacks: no bottled water, microwave, or real space to hang clothes. There was a water/ice station, but not in-room. Worst of all, the Wi-Fi was terrible — I had to rely on mobile data the entire time. It is not “courtesy” internet if it hardly works. Whoever your internet provider is, please consider moving your business elsewhere.
Finally, the plumbing was a major issue. The toilet often needed multiple flushes, which is both inconvenient and environmentally concerning. The sewage would also constantly back up.
Would I recommend this hotel: absolutely no. You can find something much better, especially the Sheraton across the road. Again, the only thing going for this place is the location (the view from our room was just okay). Other than that, I cannot tell you much that I loved about this hotel.