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The staff is super friendly and accommodating. The hotel is located right in front of the famous L’industrie Pizza and down the street is Little Italy with many great restaurants. There famous caffe Paradiso is only a 7 min walk and a 5 min walk to Leons bagels! The hotel provided a free water dispenser down in their lobby as well as free coffee and teas. They also provide free yummy croissants in the mornings. I would definitely stay here again.

Loved everything about our stay at the Broadway Plaza Hotel. Front desk staff was incredibly nice and helpful as were their two security/doormen. Hotel was nice, room was clean and spacious for our family of 6, beds were very comfortable, and it was located in a very good location. Subway and restaurants were within walking distance, area is busy day and night but we slept without any disturbances. Highly recommend and look forward to our next stay here!

Hotel was great, good location just around Times Square and comfortable room and bathroom, staff was polite… the only complaint was at the checkout I was about to book an uber to the airport for $120 (total with tolls) and the lady in the staff told us we could use the taxi outside the hotel and they will charge us the same $120.. on the way to the airport the driver told us the tolls were not included nor the taxes and tip, we ended paying $145 instead of the $120 and I think the hotel staff...

Great spot for a first time trip to NYC, was close to everything and the hotel was amazing from top to bottom. Couldn't have asked for a better stay.

Front desk staff was excellent. Hotel was clean, quiet

Travel to NY often. The Arlo always is a great stay. Clean, smells amazing, good vibes, friendly/stylish staff, great decor, reasonably priced. Just do it. Stay here. Perfect for solo travel.

Very centrally located. Amazing staff and clean. My go to place for New York

For the price point & location, this property is great despite small rooms & showers.

I stay here every time I am in NYC and I really enjoy my experience. Staff members are welcoming, the property is great. They offer lots of things that other hotels do not offer: from free breakfast, to evening wine. They are extremely attentive. The room are comfortable and nicely furnished. It is also very quiet while being in the heart of mid-town.

Clean and great staff

Shelley was AMAZING and very helpful. Definitely made the stay better.

Great location and facility

Absolutely love this hotel! Staff is very friendly. Will absolutely be staying here again!

Convenient location; pleasant staff. Confused about cost of breakfast. Thought it was included, but was charged a large amount for the meals.

This hotel is fantastic. The breakfast, staff, and rooms are really nice.

Excellent staff, very polite, accommodating and welcoming. Its minutes walk away from Times Square. Everything is near by. I love staying here. Always my go to hotel. Thanks

The staff were very kind and helpful!

The only problem I had was the staff complained when I brought Dunkin Donuts coffee from across the street into the lobby. I’m sorry but when I’m spending $4,000 for a trip I feel like I can get my coffee from anywhere I please They kept saying no outside food or drink

My stay was nothing short of amazing. Every time I visit New York, I try to stay here. During my most recent visit, I was pleasantly welcomed by trainees at the front desk who were both friendly and professional. Elijah, in particular, stood out he was very knowledgeable and made the check-in process smooth and enjoyable.

Nice bakery for breakfast.