I am writing to express my deep dissatisfaction with the security measures at your establishment during our recent stay this past weekend. Unfortunately, our experience was marred by a concerning incident involving a guest from room 1711.
Between the hours of 3:45 am and 5 am, we were subjected to continuous knocking on our door by the guest from room 1711. Despite our multiple attempts to address this issue with the front desk, no effective action was taken to resolve the situation. The guest's room was conveniently located across from the elevator, adding to our discomfort and alarm.
Furthermore, the guest was observed hanging out with their room door open, creating an atmosphere of unease and insecurity for us, two women traveling alone. Regrettably, we did not feel safe enough to leave our room until check-out, when the presence of cleaning staff provided some reassurance.
While we understand that the disruptive behavior of a guest is beyond your control, it is the responsibility of the hotel management to ensure the safety and security of all guests. In this instance, the lack of adequate response from your staff to address the situation left us feeling vulnerable and neglected.
As loyal patrons of your establishment, we expect a higher standard of service and vigilance in handling such security concerns. We sincerely hope that you will take this matter seriously and implement better security measures.
