Fraser Kim Ma hotels

"The property was clean. The location is excellent and everything is close by. The services were very good. The staffs always smile and very eager helping the customers. "

"The staff is incredible. They are attentive, hard working and go out of their way to make sure that everyone is happy and have what they need. The standard rooms are tiny and outdated. We were moved to a larger, renovated room and it was perfect. The restaurant is excellent. Food is fresh and service is exceptional. Welcome drink and desert was lovely and the parting gift was a nice touch. Reserved transport from the airport directly with the hotel. Very convenient, reliable and efficient. No need to haggle at the airport. The driver waits for you in arrival section with your name on a sign. "

"Absolutely stunning hotel in the middle of Hanoi old quarter. Everything was so easily accessible - from the Lake to the train street and everything in between! The room was gorgeous and beds were comfortable. Breakfast was a healthy selection of Vietnamese delicacies. Totally recommended!"

"Anna as the breakfast supervisor has been great.. she was bery helpful ơn advices and where to go.. the front desk staff were also very pleasant and welcoming .. We felt at home.. the breakfast menu was very good .. the location is super and the staff was very helpful.. we will come back .."

"Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well."

"Good but little small rooms"

"Amazing Location, service and amenities . Staff kind, efficient and helpful All in all great experience "

"Professional service. Spectacular views"

" Fantastic boutique hotel with every staff member so welcoming and helpful. I'd recommend this hotel to everyone. Great location as well. Comfortable beds and great Ac. Breakfast was so fresh as well Anna was very attentive an matre de in Restaurant was so lovely in the morning at our breakfast table remembering our names was a true sign of exemplary service."