Find Resorts & Hotels with Spas in Downtown Orlando, FL

"The poolside seating was nicely spread out and comfortable. The lobby restaurant service was kind and professional. The food was excellent. My compliments to the front desk and restaurant staff. Our family stayed in on two rooms and both of the rooms were adaquate. The rooms (#327 & #323) both shared a musty and damp odor. Best described as unpleasant. While this may have been the result of the most recent guests, it definitely should have been addressed prior to the rooms being rented to new guests. This condition was brought to the attention of the front desk staff upon our check out the morning of 3/23. I can only hope that this condition has been addressed and a process has been put in place to avoid a repeat of this unfortunate situation. Sincerely, William and Jacqueline Sullivan "

"If I can rate this hotel, a zero I would have rated a zero, but you guys would not allow me to do it. I would never stay at Westgate resort and spa ever again in my life. I shouldn’t have to pay to use a waterpark that is being advertised as if it’s included in the nightly rates. This resort gets a zero from me and I wish I can get my money back from staying there, a matter of fact, I didn’t even stay the fourth night. That’s just how horrible the resort was."

"Great location. Staff is very friendly. Close to many attractions. "

"They push the time share and have expensive food and drinks. This place has changed the last few years and not for the better. "

"Was able to check in early but room was dirty. Hair in the bathroom, dirty kitchen floor, pasta sauce on kitchen towel. Place could not handle volume. Pool was very crowded and pool chairs were extremely difficult to find. Signs everywhere saying to not hold chairs but even at 9am all the tables and chairs had towels on them with guest clearly not in pool area. Lunch time was chaos, people even had drinks in pool. Property grounds were beautiful. "

"great property a little pricey for food but still a great stay "

"Nice and playful"

"We had a great overall experience at this hotel. The room was very nice, clean, and felt new, and the staff throughout the property were extremely friendly and helpful. The restaurant, especially Chop Steakhouse, was outstanding—easily one of the best restaurants we’ve been to. Truly a five-star experience. There are a few areas for improvement. Maintenance could be better, as some areas like the restaurant windows were noticeably dirty, which affected the view. At the pool, it was difficult to find chairs, many guests reserve them early in the morning and leave, making it hard for others to enjoy the space later. While this is more of a guest behavior issue, some sort of policy could improve the experience. We also noticed what appeared to be a small wood-eating bug in the room, which may or may not be an isolated issue, but worth mentioning. One major downside was the Starbucks inside the hotel. The service was very poor—staff were rude, dismissive, and unwilling to address an issue with weirdness milk in our drinks. We ended up leaving the property to go to another location, which was disappointing given the convenience the hotel is supposed to offer. Overall, despite that, we had a very good stay and would definitely consider coming back. "

"Business friendly, very clean."