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"We stayed on the external section of the resort. It was quiet and you could access the other parts of the resort quite easily. The room was clean. The only qualm we had was there is only one bathroom so it was difficult to get everyone showered and ready for bed after a long tiring day at the parks. There are no other shower facilities nearby. The front desk was very helpful. This was the perfect location for base camp to Universal. There is a walking path to the park, a little less than a mile which can get you quicker access through security. There is an option also along the footpath to go to the Sapphire hotel to take a boat ride to the park. The pool was nice. Checked out the gym which was ok. There was a lot of space in the gym but equipment was a bit sparse. Not enough cleaning wipes spread throughout the space but overall it served it’s purpose."

"Thank you 😊 Everything was perfect "

"I had a great overall stay at Westgate Resort and Spa. The property itself was excellent—the facilities were well maintained, the restaurant was enjoyable, and the staff were friendly and accommodating throughout our visit. There was one hiccup involving tickets that were sold to us for Sea World and Aquatica, where an issue with ticket required us to return to the resort to have it sorted out. Unfortunately, that ended up taking most of our day, which was frustrating. Aside from that inconvenience, everything else about the experience was very positive. One thing to keep in mind for future guests: the timeshare presentation runs significantly longer than expected, so plan accordingly. Overall, despite the setback, we still had a very enjoyable stay."

"Always clean and quiet when I stay here . "

"This was our second time staying at this property, and it continues to be absolutely amazing. The grounds are clean, the food is delicious, and the atmosphere is always spot on. We visited over Easter weekend and decided to try the holiday buffet for the first time—it was fantastic! The hotel also organized an Easter egg hunt for the kids, which was such a cute and fun touch. We also really enjoyed the addition of the DJ this time around. The music was a perfect mix and created a great vibe that wasn't there during our last visit. The kids had the time of their lives at the pool and practically had to be dragged away at the end of the day. However, I do have one "con" to mention: we had to exit the pool twice early in the day due to "accidents" in the water. This resulted in a two-hour wait to get back in. Since it was a hot day and the kids were having so much fun, it was a bit of a letdown to lose that time, but we understand the facility has to follow safety protocols. Despite the pool delay, everything else was wonderful. The property remains a top choice for us, and we loved the energy and the hospitality!"

"Excellent customer service"

"Good "

"En el area del water park los sillones y cojines están muy sucios "

"This place was clean, and lots of space. The room was extremely comfortable. Was able to cook in the villa.. Handy for getting ubers if needed...as they could come right to your front door. Staff was polite and courteous. They went out of their way to get us in a room next door to other family members. "