Occidental Cancun South hotels

"Wonderful stay. Great mix of food options and all were high quality. We liked the smaller portions so that you could try different menu items. There were many places to hang out depending on if you wanted to be closer to a party atmosphere (blue pool bar) or more relaxed (lazy river and beach area). Would highly recommend. The only downside to the resort was the seaweed on the beach but that was due to the time of year and the hotel workers were working their best to have the area in front of the resort cleared."

"The property offered breathtaking views, and the dining experiences were consistently excellent, showcasing a delightful culinary selection. Furthermore, the staff consistently demonstrated friendliness and a willingness to accommodate our requests, making our stay notably pleasant. While it's standard practice for concierge and resort staff to promote various events and services, we found the initial messaging regarding these offerings to be somewhat overwhelming and even subtly disguised upon our arrival. Although this aspect caused a brief period of confusion, it was, thankfully, the only minor drawback during our otherwise very enjoyable stay."

"Everything was amazing "

"This property was pristine. The employees ensured the resort was spotless and took good care of us at the pool, bars, restaurants and in room cleaning. The liquor was all premium and they had a wide selection of beer/wine. The entertainment team was fun and energetic! Morning omelet and green juice was always perfect! Only complaints were the bed not very comfy and lunch selections both at buffet and at the grill were not very appealing. Was hoping for some shrimp tacos but did not have, just low quality beef hamburgers/hot dogs and wings and various offerings at the buffet that were meh. Fresh fish at restaurants at dinner (salmon, red snapper, etc). were always excellent. I would recommend for an adults only all inclusive just knowing that the food is ok, not great, but generally we could find something we liked well enough."

"Was such an incredible experience for my family and to my two kids. They could enjoy the waterpark during the day and during the night with different entertainment activities. The food was always good and we’ve seen the common areas being cleaned all the time by the staff. Not a single thing was broken that they weren’t fixing right away. I am a very allergic person, and I noticed that my bedroom was very, very clean. Every single day I came back from the pool with my bed organized, new towels and a clean room (thank you Alejandra!!!!) The staff was in such a good mood every single time, asking if we needed anything, ready to serve us or by the pool or in the restaurant’s area. They treated so well that we felt welcome! We left the hotel making plans to come back in the end of the year again!!!!! Thank you so much Royalton Splash Cancun!!!"

"Great place to stay. My first time in Cancun and resort was awesome. Perfect for families. "

"The property was kept very well groomed. The dining options were excellent. The staff were polite and always helpful. I have travelled extensively and have never encountered aggression with trying to get my future business as I did on this visit. The salesman actually commandered my luggage tags and said he would take care of it. After realizing that I was not going to buy a membership he had to chase us down to return the luggage tags which I felt were held hostage. It was not a pleasant introduction to the property. He basically wasted the first hour of my time at The Grand when an impression could have been made more positive. I belong to both Disney and Sandals and neither have been so oblivious to the fact I was on holiday and wanted to see the property not hear a salespitch. On a very positive note the fitness center is superb. The beach was not ideal due to sargassum so working out became a part of my visit. Again on leaving there was another aggressive young salesman and all this achieved was leaving me with a negative impression. There are so many positive things about the three resorts that it is sad to find this impression is one that lingers."

"Hardly any air conditioning poor wifi and hardly any waiters"

"I was disappointed with the check-in process. We arrived around 12:30 p.m., understanding that check-in is at 3:00 p.m., but after paying for incidentals, we were told a personal assistant would contact us with our room assignment—which never happened. I followed up twice and was given inaccurate wait times before ultimately having to find another staff member at 3:00 p.m. to complete check-in. Additionally, before receiving our room, we were directed to someone who claimed they would explain the resort amenities, but it turned into a high-pressure attempt to get us to attend a 90-minute sales presentation for vacation packages. This was very off-putting and not something I expect while on vacation. Although Ava is a newer resort, I noticed more wear and tear than expected. The pool was the highlight, but the food and service across the restaurants were mediocre. The one standout was housekeeping—our room was cleaned daily and very well maintained."