Find hotels near Ballenas Beach, Cancun from NT$4,336

"No night activities, minimal shows or entertainment at night. I wish the food menu in the restaurants would have more variety to choose from. If I would stay another night, I would run out of the food choices. Staff was very helpful and amazing."

"One of the best properties I’ve stayed in, the staff were so welcoming, the room was amazing - ocean view. The pool was clean and super nice. Everything about the property was excellent and exceeded my expectations. "

"Todo estuvo muy bueno, las instalaciones son geniales, grandes y dan abasto para todos! Que tengas derecho a usar las otras instalaciones da un plus genial. Realmente disfrutamos de la experiencia "

"Given the resort’s higher price point, expectations for service were elevated but not consistently met. At check-in, our friends’ reserved room was unavailable, which was especially disappointing as we were celebrating a birthday. The correct room was important for comfort, and while the hotel offered cabanas and restaurant credit, it didn’t fully make up for the inconvenience. They were told they could switch rooms the next day. Food quality was mixed. Room service and poolside dining were good, but the Thursday buffet fell short, with overly fatty, unappetizing tacos. Despite booking an all-inclusive package, certain items like steak at one restaurant and an entire steakhouse came with additional charges, which felt misleading. Dining policies were also inconsistent; although told reservations weren’t accepted, other guests clearly had them, and staff offered little help finding alternatives when restaurants were full, forcing us to dine off property. The pool area was enjoyable with good service, but extra charges for items like coconut water led to confusion due to the room switch, requiring multiple staff interventions to resolve. Entertainment in the lobby lounge was a highlight, with a great DJ and bartenders. Overall, the resort is clean, well-located, and staffed by friendly people, but service inconsistencies, unclear policies, and unexpected extra costs detract from the experience."

"Staff were kind but overstretched — the Hilton name sets expectations this property isn't meeting. Dining was hit or miss. Le Luce (fine dining): two-hour wait, mediocre service, Sea Bass served with bones despite being told otherwise — we walked out. Vela buffet: poor service, limited selection, and lineups of 10–15 minutes with empty tables visible. The clear highlights were Noriku (we went twice — excellent both times) and Flama Steakhouse. Ivan, our server at Noriku on visit two, was attentive and professional — exactly what you'd hope for everywhere on property. Cleanliness is average — below expectations for Hilton. Ocean-front room was lovely but unusable for fresh air due to neighbouring smokers. Staff acknowledged the no-smoking policy but didn't enforce it. Travelling with two young kids made this a real issue. Pools were clean. Book chairs in advance or you may not get one. Kids loved the Social Bar nightly — genuine highlight. Bottom line: Average resort, average experience. Not the elevated stay the Hilton name implies. A 6/10 — not the 8.8 Expedia posts. Hotel has no presence from the road and is hidden away in ally. Plus, there is an Oxxo, 7 Eleven, and a pharmacy in the walking distance. Don't buy from the hotel gift shop, instead go to these places. Also, Expedia will likely share your contact info when you book and you will get emails from multiple shuttle and excursion selling companies that you didn't select in the itinerary."

"I really can’t explain how gorgeous is this hotel! It’s so perfect from A-Z! The staff, cleanliness, food, atmosphere, room and everything was perfect and we had a great time! 😍 this was our first time in Cancun and it left absolutely great memories. We are definitely going back 💃"

"The bathrooms were always gross and smelly and usually out of toilet paper and covered in pee. And toilet paper all over the ground. Food was very difficult because im allergic to wheat Luis Garcia helped alot but I was glutenized multiple times because nobody understood what I was asking reason we chose here is because they online said you had it having an area with food would be great. They do have gluten-free soya sauce and thickening agent could be Cornstarch. We always had a painter outside our door and now I have paint all over my shoes. We barely had a great sleep because we had laundry going 24/7 so unfair. There were cockroaches in our room eww. The entertainment was boring need better stuff and more of it. I wouldn't return to stay in felt like a burden and was laughed at because of my allergies which are serious. Iam still unwell because of all the gluten i ingested because people told me there wasn't any in i have a mouthful of sores. Also the elevator doors shut on my arm that hurt so bad I almost cried I had a bruise for 7 days and its still bothering me feel like I fractured it. I'll be getting an xray to make sure. Trying to tell staff but language barriers were very difficult"

"Love the hotel is not big but it’s perfect"

"The room was super clean and beautiful! They had multiple pools and restaurants and bars. My room faces the beach and had a great view. The food was great. Highly recommend it. The staff were super nice and attentive "