University Park 4 Stars Hotels

"Great hotel. Only complaint was upon reservation I requested an accessible room for my husband who is elderly, our bed was pegged to the wall so one of us has to climb up to the bed which was very difficult for us."

"Before booking, I confirmed that the hotel offered complimentary luggage storage, which is also clearly advertised on both Expedia and their own website. I even called two weeks prior to my stay to verify this, as I had festival tickets and needed to store my bag before check-in. When I arrived around noon, I was told by the red-haired front desk agent that there was no space and "nothing she could do." There was even a room visible off to the side of the lobby, yet I was refused any accommodation. Because the festival does not allow luggage, I was forced to forfeit my plans entirely. I lost about $200 in tickets and $50 on an Uber from the airport to the hotel. What was supposed to be a fun Sunday turned into a logistical nightmare. The only thing they offered was waiving the resort fee -- which does not come close to covering the financial loss or inconvenience caused. I emailed management afterward asking, at the very least, for some dining credit to help offset the situation. They never responded until the day we had to leave and just offered late checkout. Beyond that issue, there were several other problems: * The lobby smells strongly of mold the moment you walk in. It's overpowering and gives a terrible first impression. * We paid extra for a suite with a jacuzzi and it did not work. * The outdoor chair cushions were old, worn, and uncomfortable. * The listing shows bathrobes as part of the suite amenities -- there were none in the room. *The thermostats "

"Loved the location and the room"

"No"

"The elevator is not working, the rooms are very small and the shower was very small that I can’t turn, no shelf to put the bathroom stuff, have to put them on ground and bend, the bigger room on 4th floor with no elevator, some of the stuff not friendly, the USp outlet is not working and the maintenance guy doesn’t not want to confirm that, it was a terrible stay an experience "

"Location, cleanliness, responsive staff."

"Pedi limpieza en el cuarto y no vinieron, los banos deberian remodelarse, la atencion del personal es muy buena!"

"Nice hotel, nice area. My room had spectacular view to the bay and Brickell’s large business buildings, beautiful sight day and night!"