Sunset Lakes 4 Stars Hotels

"Overall enjoyed our stay. It was clean with a good water park for the kids but customer service we found to be lacking. Full details below if you're interested. We stayed in a 3 bedroom condo. It was spacious and clean on arrival. We booked with 6 people in the room but there was only enough towels/facecloths for 4 people, meaning we had to do laundry more frequently. There was no plug in the kitchen sink to do dishes. We called twice about it and they finally brought us pods for the dishwasher instead. Ran the dishwasher twice on the same load and dishes were still dirty. Texted the phone number listed in the room but got no response. Finally messaged the number that was sending promotional texts (we got MANY) during our stay. They answered and sent maintenance who finally brought a plus for the sink (on day 3 of our stay), they turned the dishwasher on and told us "it works". Yes it turned on, but the dishes weren't clean. Also messaged the number that the oven door did not fully close and never recieved any response to that. On check out was not asked anything about our stay and did not get a reciept. I have emailed about getting it and this request was not acknowledged. They did respond to my inquiry about an additional charge to my credit card, but that is still not resolved (they initially replied the next day, and now we are over 24 hours without a response). There was no dish towels or oven mitts. The kids enjoyed the lazy river. Splash park is quite cold."

"Great location. Comfortable rooms and excellent restaurants in the complex. Excellent choice! "

"Is great for families "

"Best time ever!!!! "

"Room had No hot water two of the days, no working water at all for a couple hours at dinner time therefore had to wait to shower and get ready with a 7 year old kid having to eat later at night. Neighbors were severely intoxicated and arguing very loudly, they must have fallen asleep with food on the running stove causing our entire unit to back fill with smoke and set our detectors off at 2am, Westgate’s way of making the situation better for us was extending our checkout time by ONE hour. After discussing with a supervisor at checkout they agreed to refund one nights stay but they require me to contact Expedia and have Expedia contact them in order for the refund to take place. Overall not happy which is sad because last time we stayed there it was an excellent experience. "

"The bathroom sink was clogged the entire time we stayed at property, even though we brought it to the staff’s attention multiple times. The lights flickered in the room the night we arrived but when we let the staff know they handled it quickly. Overall they need to update the rooms. "

"Everything was fantastic. The room was extremely clean, the staff was very friendly and helpful. The only negative thing was that the walls are thin and you can hear your neighbors easily, which wasnt a big deal just something I had noticed "