Fairfield 4 Stars Hotels

"Overall relatively clean. The furniture had a lot of damage and the drawers were mostly broken. The elevators at this property are very slow and since the building is split between 2 hotels the waits are very long. "

" had a fantastic stay at Margaritaville Times Square and would absolutely come back. The location truly can’t be beat—right in the heart of everything, yet the hotel feels secure and well-managed. From the moment we arrived, the staff made a great impression. Valentina, Andrew, Tiffany, and everyone we encountered—from the front desk to housekeeping to the barista—were consistently friendly, helpful, and professional. The rooms are on the smaller side, but that’s exactly what we expected in this area—and honestly, it works perfectly since you’re out exploring the city most of the day. What mattered most to us was cleanliness, and they delivered: spotless room, crisp clean sheets, and everything very well maintained. We loved the rooftop bar—the views are absolutely spectacular and worth visiting (we went twice). The only area for improvement would be keeping the tabletops cleaner up there. With a little more attention to that, it would be flawless. The coffee was excellent, and the bagel was even better—such a great way to start the day. I also want to mention that we had zero issues with fire alarms, which others have noted. If anything, it seemed more likely related to guest behavior rather than the hotel itself. Overall, this hotel is colorful, fun, clean, and in an unbeatable location. A perfect stay for anyone wanting to enjoy New York City—and we would definitely return."

"Room safe broken, room was a little drafty especially at night. Very nice and large lobby and seating area. Decor modern with a touch of art deco."

"Great location. Great amenities. Great staff. Great experience! "

"The staff was very helpful and nice a beautiful room. "

"Great location and comfortable beds. Staff were all very friendly. Quiet surroundings "

"Best memories of a life time .. had the bestest view of time square "

"clean and great hotel"

"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned. By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard. We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards. The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays. "