Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback
Aparthotel

Heaven Hotel

3.0 star property
Aparthotel in Playa del Carmen with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Heaven Hotel, near Quinta Avenida, offers a refreshing retreat with an outdoor pool and children's pool. Enjoy sun loungers and umbrellas by the pool or unwind on the terrace. With laundry facilities, 24-hour front desk services, concierge services, in-room WiFi and helpful staff praised by guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • Pool
  • Kitchen
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Apartment, 2 Bedrooms

Full-size fridge, microwave, toaster, cookware/dishes/utensils

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washer/dryer
2 bedrooms
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Family Apartment

Full-size fridge, microwave, toaster, cookware/dishes/utensils

Family Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washer/dryer
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 3 min drive - 1.4 km
  • El Camaleón Mayakoba Golf Course - 5 min drive - 3.2 km
  • Playa Xcalacoco - 6 min drive - 1.8 km
  • Playa del Carmen Main Beach - 13 min drive - 7.4 km
  • Punta Esmeralda Beach - 14 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Amaranto - ‬4 min drive
  • ‪Restaurante Hacienda - ‬20 min walk
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Privilege Lounge - ‬19 min walk

About this property

Heaven Hotel

Aparthotel in Playa del Carmen with a 24-hour front desk and an outdoor pool
Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a communal living room. Each apartment has 2 bedrooms and offers free WiFi and a balcony. A kitchen with a refrigerator and a microwave is available, and added amenities include a Smart TV with digital channels and a washer/dryer.
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Antera Hotel & Residences

  • Pool
  • Hot Tub
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,015 reviews
The price is NT$2,879
NT$3,630 total
includes taxes & fees
Dec 3 - Dec 4
Antera Hotel & Residences

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Wet bar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area
  • Window screens

Entertainment

  • 40-inch smart TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Safe
  • Safe at front desk

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Fire extinguisher

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number 117096

We should mention

Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Does Heaven Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Heaven Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Heaven Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Heaven Hotel?

Check-out is at noon.

Where is Heaven Hotel located?

Situated in Playa del Carmen, this aparthotel is within 1 mi (2 km) of Playa Xcalacoco, Gran Coyote Golf, and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and 28 de Julio Square are also within 3 mi (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Heaven Hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.4

Eco-friendliness

9.8

Property conditions & facilities
Rating 10 - Excellent. 109 out of 135 reviews
Rating 8 - Good. 20 out of 135 reviews
Rating 6 - Okay. 4 out of 135 reviews
Rating 4 - Poor. 1 out of 135 reviews
Rating 2 - Terrible. 1 out of 135 reviews

Reviews

10/10 Excellent

Jameel

Liked: Cleanliness, property conditions & facilities, communication
Great staff!
Stayed 2 nights in Aug 2025

10/10 Excellent

salim

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay with family. Nearby restaurants and beaches
Stayed 5 nights in Jan 2025

10/10 Excellent

Jesus

Liked: Amenities
This hotel was such a wonderful surprise. The room was impeccable-super clean down to the last detail. Highly recommended
Stayed 1 night in Aug 2025

10/10 Excellent

María Teresa

Liked: Cleanliness, property conditions & facilities, communication
Excelente
Stayed 1 night in Aug 2025

10/10 Excellent

Campbell

Liked: Cleanliness, amenities, property conditions & facilities, communication
A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Stayed 21 nights in Jan 2025

10/10 Excellent

Aimee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Stayed 6 nights in Mar 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, room comfort, communication

Home away from home

Great place, quiet, and fun! The staff was great!
Stayed 3 nights in Aug 2022

10/10 Excellent

Gabriel

Liked: Cleanliness, room comfort, communication

Very good value

Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Stayed 2 nights in Aug 2024

10/10 Excellent

Leanna A

Liked: Cleanliness, amenities, property conditions & facilities, communication
Best place to stay when you want to go in tours. Awesome, clean and practical.
Stayed 2 nights in Nov 2024

8/10 Good

Ana

The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner.
Stayed 4 nights in Jul 2025

10/10 Excellent

ARISTIDES

Liked: Cleanliness, room comfort, communication

Nice place to stay

Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
Stayed 4 nights in Jul 2023

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities, communication
When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street.

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities, communication
The staff were kind and friendly and the place was very spacious for a budget hotel. Close driving to supermarkets and Playa del Carmen. Kitchen could use some basic supplies such as a dish drying rack and sponge to properly wash dishes. The pool was not working which was a hassle for us with 2 young kids in the middle of summer.
Stayed 3 nights in Jul 2025

10/10 Excellent

Pascal

Liked: Cleanliness, amenities, property conditions & facilities, communication
Last minute reservation. Beautiful appartment. Well maintained. Highly recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

JORGE

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel by far exceeded my expectations. Our 2 bed, 2 bath suite had a sizeable kitchen, living and insuite laundry. Split AC units in rooms and loving, smart TV (allows you to connect to your Nerflix account). Very clean and staff was helpful and nice. Beach is 5 min by car.
Stayed 3 nights in Apr 2023

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend!
Stayed 13 nights in Oct 2023

10/10 Excellent

José

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy buena distribución del cuarto, tenía todo lo necesario, y contaba con todos los servicios ( refrigerador, aire acondicionado, lavadora secadora, estufa, alberca) y personal todo el tiempo atento en recepción
Stayed 2 nights in Oct 2025

10/10 Excellent

Bernardo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Al lado hay una tienda 24 horas, la limpieza de la propiedad en general es excelente.
Stayed 2 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!
Stayed 5 nights in Sep 2025

8/10 Good

Melanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation.
Stayed 6 nights in Aug 2025

10/10 Excellent

Maria Paula Prieto

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Todo muy bien ... Si regresaremos . Solo tuvimos un percance con la gerente del hotel xq quería cobrarnos lavanderia de unas sabanas y colchón ya q un niño se hizo pipi. Esto fue de muy mal gusto.
Stayed 5 nights in Aug 2025

10/10 Excellent

CHRISTIAN FERNANDO

Liked: Cleanliness, property conditions & facilities, communication
EXCELENTE LUGAR PARA HOSPEDARSE.
Stayed 6 nights in Aug 2025

10/10 Excellent

María Teresa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lo único es que la piscina se veia un poco sucia. Todo lo demas excelente.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nassim

Liked: Cleanliness, amenities, property conditions & facilities
personnel de l'hôtel très serviable et souriant. hotel très propre et tranquille
Stayed 6 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Great place to stay for a few nights before moving to our main resort down the road. We would come back with a couple next time as it would be a great base if you are on a budget, but you would need a car
Stayed 1 night in Apr 2025