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CASA TORTUGA 5Th. Ave

2.0 star property
Hotel with a beach bar, steps from Quinta Avenida

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Photo gallery for CASA TORTUGA 5Th. Ave

Front of property
Living area
Living area
Front of property
Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Living room
Daily housekeeping
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Living room
Daily housekeeping
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
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About the neighborhood

Map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Clandestino - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on site, and more. Stay connected with free in-room WiFi.
Additional perks include:
  • Concierge services, a 24-hour front desk, and tour/ticket assistance
Room features
All guestrooms at CASA TORTUGA 5Th. Ave include comforts such as air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 6 per day)
  • Street parking available

Food and drink

  • A beach bar

Things to do

  • Shopping

Conveniences

  • 24-hour front desk
  • Lockers

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 6 per day (328 ft away)
  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is CASA TORTUGA 5Th. Ave pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 10 per pet, per day. Service animals are exempt from fees.

What time is check-in at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at CASA TORTUGA 5Th. Ave?

Check-out is at noon.

Where is CASA TORTUGA 5Th. Ave located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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CASA TORTUGA 5Th. Ave Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 24 out of 57 reviews
Rating 8 - Good. 19 out of 57 reviews
Rating 6 - Okay. 9 out of 57 reviews
Rating 4 - Poor. 2 out of 57 reviews
Rating 2 - Terrible. 3 out of 57 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of the property.
Stayed 3 nights in Apr 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Area.
Stayed 2 nights in May 2025

10/10 Excellent

Gabrielle Noelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property.
Stayed 1 night in Jul 2025

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
Stayed 1 night in Mar 2025

6/10 Okay

Ana Maria

Liked: Cleanliness, staff & service
The property is well located on 5th avenue
Stayed 2 nights in Apr 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Aug 2025

8/10 Good

Abdias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Its a very nice Hotel, well located and confort enough.
Stayed 1 night in Mar 2025

10/10 Excellent

Felipa

Okay
Stayed 7 nights in Jun 2025

2/10 Terrible

Thomas W

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival in the room,we noticed an overpowering bleach smell along with a mold smell. We looked around and there was mold along the bathroom and closet walls. We decided then and there to go find another hotel.
Stayed 4 nights in Feb 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

employee took airpods

great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing.
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hermoso
Stayed 1 night in Aug 2025

8/10 Good

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación si está limpia, solo faltaron algunas amenidades, en el baño le hace falta tapete para evitar resbalones y caídas. Pero en general estuvo bien.
Stayed 1 night in Jul 2025

8/10 Good

Montserrat

Liked: Cleanliness, property conditions & facilities
En general buen lugar, la habitación linda y limpia, solo el personal que no esta bien informado de cuales son sus habitaciones
Stayed 1 night in Jul 2025

2/10 Terrible

Marcos

No fui al viaje. Hice el booking equivocado. Perdí el dinero. En otra oportunidad.
Stayed 1 night in Jun 2025

10/10 Excellent

Itzel

Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Stayed 2 nights in Jun 2025

10/10 Excellent

Lizbeth

Stayed 2 nights in Jun 2025

6/10 Okay

Norma

Liked: Cleanliness, amenities
El lugar es como en las fotos. Puntos buenos: espacio amplio, limpio, buena ubicación. Puntos a mejorar: estaban remodelando o algo asi y a las 8 am se empezo a escuchar mucho ruido de martillos y trabajos de construcción, la ventana no cerraba bien y se meten los mosquitos, hay mucha luz en el exterior y se ve mucha luz toda la noche, ademas de todos los ruidos externos. No tiene estacionamiento y debes quedarte afuera y pagar parquimetro
Stayed 2 nights in Jun 2025

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant boutique hotel. Loved the that
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Cómodo, buena
Stayed 1 night in Jun 2025

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Súper padre todo
Stayed 3 nights in Jun 2025

10/10 Excellent

Melissa Alejandra Chavez

Liked: Staff & service, amenities, property conditions & facilities
Me encanto el hotel solo le hace falta tener alberca y sería perfecta sin duda recomendaría casa tortuga
Stayed 5 nights in May 2025

6/10 Okay

Antonio Alejandro

Stayed 1 night in May 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Viviana America

Liked: Staff & service, amenities
Sentí un poco descuidado el hotel como si ya fuera muy viejito, en mi habitación había unos cables ahí sueltos a la vista y eso me provocó intranquilidad por algún incendio o algo así, se veía como insegura esa instalación eléctrica pero es un hotel bonito y muy accesible súper bien ubicado tal ves estaba en remodelación o algo así
Stayed 1 night in Mar 2025