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"We loved our stay at the Hawthorne! We loved the convenient/free parking, the friendly staff, the clean room, the bed was comfortable. We loved having a bar/restaurant on the property. Our only complaint, although a big one, was the heat in the room. We understand it’s an old hotel so it’s difficult to update the heating and cooling system, but it was very, very hot in our room. We were able to get some relief by opening the window, but then it was noisy. "

"heat was broken fridge was broken stains on the towel water leaking in the bathroom front desk not picking up the phone "

"The room was very clean and there was a lot of space for breakfast."

"Airport shuttle services were beyond excellent…driver was so thoughtful and courteous "

"This place was fine. Quiet and comfortable."

"I appreciated the service we received and loved the suite. My suggestion: pay a little bit more for more room, more amenities (microwave, coffee maker, water heater, sink), a pull out couch. It is always nice to have a separate room. And it is quiet. Location is not far from the historical district and near the sanctuary and a view of Marblehead that you would not see elsewhere. "

"It was a great stay. Nice room. The only complaints was that it was so hot in the room and cold outside. You couldn’t adjust the temperature because they said “the air conditioning had not been turned in for the season”. We kept the heat on 65 degrees and it stayed well over 73. Also could use either a full shower door or a shower curtain. Location was great. "

"I travel for work and stay usually at Hampton Inns. This by far was the best breakfast buffet I have had yet. The staff was warm and gave great tips on local attractions and restaurants. The room was clean and comfortable. And the daily coffee in the lobby rivaled the Starbucks across the street."

"Netflix doesn't work. Screening on the TV doesn't work. WIFI doesn't work. "