Apartments in United States of America

"3 day stay no room service for clean towels"

"Pleasant stay rooms clean staff helpful could do with an update but would stay again "

"Great amenities and property was very clean. Check in was an hour wait standing in line. Granted, it was spring break week, there should have been more staff at the desk to help with check in. "

"clean room"

"Lived the room the atmosphere. More so the going around the canal to all the shops was beautiful."

"Convenient location on the strip. Lots of locations in the hotel for eating and drinks. Clean casino with friendly staff. Terrific view from our room!"

"The hotel was very nice, more old fashioned that others, but that is what we were looking for. The rooms were big and comfortable. The pool was closed but we had use of the Paris pool which was beautiful. There was a constant large queue at check in - they could do with more staff on reception to reduce lines. The hotel has an excellent location in the middle of the strip"

"Clean room. Nice"

"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned. By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard. We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards. The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays. "