I regret to inform you that our experience in this hotel in Long Island was highly disappointing. Despite booking a 2-bed room, our stay was marred by several issues.
On our first night, around 10 pm, we encountered a leak in our room, forcing us to request a transfer to another room. While the hotel staff accommodated our request, the inconvenience was considerable.
However, our disappointment escalated the following day when we returned from exploring the city to find that we could no longer access the new room we were assigned. To our shock, we discovered that our suitcases had been transferred to a different room without our consent or prior notification. The hotel staff had opened our suitcases and relocated all our belongings without seeking permission.
This blatant invasion of privacy and disregard for guest belongings is unacceptable. Such actions not only breached our trust but also tarnished our overall impression of the hotel. We expected better treatment and respect for our privacy during our stay.
We strongly advise against considering this hotel for future accommodation, as our experience fell far short of acceptable standards.