"No tea or coffee in the room . Shop on ground floor replaced with 2 vending machines . Lacks personality reception now check in screens like super markets"
"The buffet was a signature service at 25 BP per day. They serviced a full English breakfast with machine made cappuccinos. My wife rated Zappos at 3 for their weakness; Illy, however, was a five; a coffee shop that is onsite within the hotel."